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Lebogang S. from South Africa

Lebogang S.

South Africa Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Lebogang Maggie S. is an experienced customer service and technical support professional with a background in telecommunications and technology service industries. As a Customer Liaising Officer at Neotel from 2012 to 2015, she managed executive escalations, responded to billing enquiries, and resolved complaints with a focus on first call resolution, using web-based communication tools. At Isonxperiences/Supersonic MTN, she expanded her scope to technical support, billing, and customer support, diagnosing technical issues via phone, email, and chat, while handling payment processing and account management. Lebogang is skilled in the use of multiple industry platforms, including CRM systems and network-specific tools such as Frogfoot and Vuma Tel, and is proficient in Microsoft 365 and related office applications.

Experience

  • Customer Liaising Officer

    Neotel · 2012 — 2015
    Managed executive escalations and engaged with customers on social media platforms. Addressed customer inquiries and concerns while providing information on products and services. Resolved complaints and issues to ensure customer satisfaction and loyalty, handling queries with utmost courtesy and professionalism. Employed web-based tools for communication while demonstrating proficiency in typing and grammar.

  • Technical Support, Billing & Customer Support

    Isonxperiences / Supersonic MTN
    Troubleshot and resolved technical issues related to products or services through various communication channels including phone, email, and chat. Provided technical guidance to customers and escalated complex matters to senior technicians. Responded to customer inquiries, ensuring satisfaction, while also handling billing-related queries and processing payments. Maintained accuracy in updating customer account information and addressing billing discrepancies.

Skills & Expertise

High-Ticket CloserCustomer SupportCustomer ServiceCustomer Service and Admin Support

Education

  • National Senior Certificate
    Jiyane Senior Secondary School · — — 2006

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