Leceania

April L. is an experienced professional specializing in the medical aid and employee benefits industry, having worked primarily with Medscheme in roles such as Vip Broker Specialist and Billing Specialist. At Medscheme, she has demonstrated her proficiency by managing medical aid enquiries for brokers and HR personnel, handling claims assessment, and assisting with oncology applications and billing queries. In her role as a Billing Specialist, she delivered exceptional service to GEMs members, facilitating monthly contributions and handling inquiries related to medical aid debt and contributions. Previously, April L. held the position of Employee Benefit Specialist, where she managed medical and gap cover administration for corporate clients across various sectors. Her skill set includes communication written and verbally and strong team collaboration abilities, bringing a critical role in supporting corporate medical aid administration and retirement funds. She completed her education with a matric from Noordgesig Secondary School. Her varied experience underpins her competence in confronting and resolving service failures, supported by her project work as a Recovery Specialist.