LEDA C.
Mid-Level Customer Support and Operations Specialist
Open to offersNew to PlatformAbout
Leda C. is a dedicated Customer Support & Operations Specialist hailing from Costa Rica, known for her expertise in enhancing operational processes and supporting international clientele. Her experience across global industries includes roles like Remote Operations Advisor at Teleperformance, where she excelled in providing compliant and accurate support, and as a Customer Operations Specialist at Foundever, where her analytical abilities and attention to detail were paramount in resolving customer account issues. Leda's adeptness at using CRM systems is complemented by her ability to communicate effectively and foster cross-functional collaboration. Previously, at Concentrix, she supported major clients like Apple, delivering high-quality technical support. With a passion for technology, Leda is currently expanding her skill set with learning in Data Analytics, SQL, and Python, enhancing her ability to drive process improvement and contribute to user experience projects. Her academic pursuits in sociology and medical studies augment her comprehensive understanding of complex user needs.
Experience
Remote Operations Advisor
Teleperformance (Blackbaud) · 2025 — 2026Delivered remote customer support via phone, chat, and digital channels. Resolved complex customer issues while adhering to compliance and ensuring data accuracy. Documented cases in CRM systems and worked with internal teams to enhance the customer experience. Guided customers through platform processes with effective communication. Maintained quality standards in a fast-paced remote environment.Project Lead & AI / Web3 Coordinator
Jungle Fish · 2025 — 2026Supported user onboarding and community growth for a Stellar-based digital platform. Created documentation and simplified technical concepts for users without technical backgrounds. Collaborated with technical teams to enhance user experience. Evaluated AI-generated content and facilitated technology adoption initiatives.Product Research & User Experience Contributor
U0life · 2026 — PresentConducted user interviews to determine customer needs and identify usability challenges. Analyzed user feedback to uncover recurring patterns that facilitate product improvements. Collaborated on onboarding initiatives, customer education, and product validation activities. Supported early-stage product growth through research and insights from customers.Customer Operations Specialist / Credit Analyst
Foundever · 2022 — 2024Reviewed financial documentation and customer information in accordance with compliance procedures. Analyzed customer data to detect inconsistencies and addressed account-related issues. Enforced company policies while making precise decisions in regulated scenarios. Professionally communicated with customers regarding documentation needs and account processes. Enhanced analytical skills, attention to detail, and problem-solving abilities.Chair – National Preparatory Committee (Costa Rica)
World Youth Festival · 2023 — PresentLead the national selection process for Costa Rica in the World Youth Festival by overseeing the evaluation of around 300 applicants and the selection of 13 delegates. Managed a multidisciplinary committee responsible for candidate assessment, communications, outreach, and documentation. Represented the organization to universities, institutions, and applicants through official communications and presentations. Coordinated participant communications via email and social media while assisting first-time international travelers. Collaborated with international coordinators to ensure adherence to global selection guidelines and successful participant onboarding.Technical Support Advisor
Concentrix (Apple) · 2018 — 2021Provided bilingual technical support to international customers. Guided customers through troubleshooting steps using clear and methodical communication. Documented all interactions in CRM systems. Fostered strong customer relationships while resolving technical issues. Upheld high-quality customer service standards.Sales Territory Coordinator
Belcorp (L'Bel & Cyzone) · 2015 — PresentCoordinated sales support activities for a designated territory. Led the introduction of a new digital sales platform by training representatives with step-by-step guidance and instructional materials. Enhanced platform adoption by delivering ongoing coaching and technical support. Built strong relationships with representatives to improve engagement and communication.
Skills & Expertise
Education
- Studies in SociologyUniversity of Costa Rica
- Medical StudiesAutonomous University of Central America
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