Leejiann D.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Leejiann D. is a Remote Support Specialist with a track record in customer success management, data editing, and recruitment across sectors such as technology, statistical research, business services, and customer support. At Canonical, Leejiann developed and implemented customer success strategies, utilizing client relationship management and data analysis to drive product adoption and align initiatives with company objectives. While working at STATIN, Leejiann enhanced quality assurance by refining data coding protocols for improved population data accuracy. Experience as a recruiter at Sutherland Global Services emphasized time prioritization and candidate evaluation, while a role at iBEX demonstrated strength in delivering consistent customer service in high-volume support environments. Leejiann’s background includes proficiency with CRM systems and a focus on continuous improvement for business growth.
Experience
Customer success manager
Canonical · 2025 — 2026Formulated and executed strategies for customer success to enhance product adoption and meet business goals. Evaluated customer feedback and usage statistics to spot areas for enhancement while advocating for user requirements. Worked in collaboration with sales, marketing, and product teams to synchronize customer success plans with organizational objectives.Headquarter user editor/coder
STATIN · 2023 — 2023Reviewed questionnaires to eliminate errors prior to submission, ensuring accurate population counting and gaining insights into citizens' lives. Enhanced data coding standards to boost accuracy and consistency, leading to reliable statistical reports for end users.Recruiter
Sutherland Global Services · 2022 — 2023Optimized candidate sourcing methods to enhance applicant diversity, thereby increasing the quality of hires and improving recruitment efficacy. Performed comprehensive interviews and evaluations to assess candidates' skills and cultural fit for the organization.Customer Service Representative
iBEX · 2021 — 2022Delivered outstanding service by addressing customer concerns and responding to inquiries. Fostered customer loyalty by providing a superior experience and maintained professionalism in high-pressure scenarios.
Skills & Expertise
Education
- CAPEInstitution not specified · 2014 — 2021
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