Leidy P.

Leidy P. is a highly accomplished bilingual professional from the Dominican Republic with over 10 years of experience in the BPO, Operations, and Healthcare sectors. She excels in Operations Management, Quality Assurance (QA), and specialized medical interpretation. With a B.S. in Bioanalysis and a technical degree in Computer Science, Leidy combines her expertise to deliver high-level data analysis and HIPAA-compliant administrative support. In her role at VoiceTeam, she served as an Operations Supervisor, managing day-to-day operations for high-volume campaigns, enforcing disciplinary frameworks, and optimizing KPIs for productivity. Her experience extends to being a Quality Assurance Supervisor where she designed rubrics and led coaching sessions for analysts. At United Health Care, her role as a Healthcare and Customer Service Interpreter involved managing over 110 calls daily while maintaining cultural sensitivity and confidentiality. Certified at C2 Proficiency in English (EF SET Score 75/100), she brings linguistic expertise and a data-driven approach to her remote freelance roles.