Leigh A.

Leigh Angelique S. is an accomplished Customer Support and Administrative Professional with over four years of experience across diverse sectors, including travel, financial, healthcare, and manufacturing. Her tenure at Sykes Asia, Inc. (now Foundever) as a CustomTravel Consultant involved managing complex travel arrangements and delivering exceptional customer satisfaction. She excelled in handling international and domestic reservations, as well as itinerary changes and cancellations, ensuring compliance with airline policies. At Concentrix, Leigh advanced her skills as a Fraud Analyst, specializing in investigating suspicious activities and implementing fraud prevention measures to safeguard customer accounts. In 2026, at Enshored, she adeptly managed multi-channel support for travel reservations, balanced customer inquiries, and coordinated with travel partners to resolve booking issues. Her technical competencies include Amadeus GDS, Salesforce, and Zendesk, further supported by her Bachelor's degree in Tourism Management from the Asian College of Technology in Cebu City, Philippines.