Leinahtan J.
Junior Account Management Specialist
Open to offersNew to PlatformAbout
Leinahtan John L. is an experienced account management professional and civil engineer with a background in B2B client services and business operations. Having earned a Bachelor of Science in Civil Engineering from Tarlac State University, Leinahtan has contributed to banking, IT, and call center environments by implementing CRM systems, optimizing account management strategies, and delivering comprehensive business reporting. In previous roles, Leinahtan managed key client portfolios, mentored staff on industry best practices, and utilized tools such as AutoCAD, Salesforce, HubSpot, and Power BI to monitor sales and service metrics. Certified in Lean Six Sigma and project management, Leinahtan demonstrated strategic planning and data analysis expertise by improving administrative efficiency, aligning departmental goals with company objectives, and driving process improvements to enhance client satisfaction and operational productivity.
Experience
Account Management
null · 2025 — 2026Analyzed sales performance data to enhance account management strategies. Offered tailored banking services, focusing on account management and credit facilities to improve client satisfaction. Streamlined processes to decrease administrative time and increase efficiency. Tracked market trends and competitor activity to adapt IT account management strategies. Provided mentorship to junior staff regarding account management and business development best practices. Supervised the implementation of CRM systems to enhance the accuracy of sales forecasting.Client Service Manager
null · 2024 — 2025Managed a portfolio of key clients, fostering relationships through proactive communication and addressing their concerns to enhance service delivery. Translated client feedback into actionable solutions to improve client satisfaction and retention. Monitored service metrics and identified trends through thorough data tracking and performance reviews to facilitate process improvements.Associate Manager
null · 2021 — 2024Led and mentored a team of 14-16 call center agents, helping to cultivate a positive work culture and drive high performance. Produced comprehensive reports on key performance indicators for data-driven decision making. Guided junior team members on supervisory skills to aid their professional development. Collaborated with senior management on strategic planning to align departmental goals with company objectives. Delivered business reviews to Clients, Senior Managers, and Operational Managers on a monthly and quarterly basis. Conducted performance reviews to address development areas and reward achievements. Investigated operational issues affecting service delivery to prepare reports and suggest corrective actions. Managed daily operations while ensuring compliance with quality standards and regulations. Fostered company growth through a proactive approach and focus on effective business operations.
Skills & Expertise
Education
- Bachelor of Science in Civil EngineeringTarlac State University · 2015 — 2021
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