Leirence L.
Mid-Level Customer Service Manager
Open to offersNew to PlatformAbout
Leirence L. is a reliable professional with hands-on experience in the customer service and food and beverage industries. Serving as Branch Manager at BigBrew in Casiguran & Juban, Leirence supervised store operations, managed staff, ensured order accuracy, and handled inventory management. At Global Strategic Business Process Solutions Inc., Leirence contributed as a Client Support Specialist, focusing on process support, effective handling of client information, maintaining data accuracy, and meeting performance metrics. Earlier, Leirence worked as a Cashier at Taco Bell, responsible for customer transactions and maintaining a professional service environment. Leirence holds a Bachelor of Science in Entrepreneurship from AMA Computer Learning Center College of Sorsogon and a secondary education diploma from Kin Yang Academy.
Experience
Branch Manager
BigBrew – Casiguran & Juban Branch · 2022 — 2026Supervised staff activities and daily operations within the store. Ensured that customer service was excellent and orders were accurate. Managed inventory levels and conducted supply monitoring. Trained staff on service procedures while adhering to quality standards. Addressed customer concerns to maintain satisfaction during high-volume operations.Client Support Specialist
Global Strategic Business Process Solutions Inc. · 2019 — 2022Verified and processed client information with a focus on accuracy. Adhered to company procedures and maintained quality standards while meeting productivity targets. Reviewed documents to ensure data accuracy and completeness, managing repetitive tasks with consistency.Cashier
Taco Bell · 2018 — 2019Accurately handled customer transactions and assisted customers with their orders and inquiries. Maintained a clean and organized workstation while providing friendly and professional customer service, supporting team members during peak store hours.
Skills & Expertise
Education
- Bachelor of Science in EntrepreneurshipAMA Computer Learning Center College of Sorsogon · — — 2018
- Secondary EducationKin Yang Academy · — — 2013
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