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Lena A. — Mid-Level Content Writer from Philippines

Lena A.

Mid-Level Content Writer

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishFilipino
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About

Maria L. A. is a seasoned Content Writer and Customer Engagement Specialist with over 10 years of experience in writing and editing. She has worked in both media publications and as a freelancer, with her most recent tenure as a Writer/Editor at Upwork from 2008 to 2014. Maria also served as a Customer Engagement Specialist and Trainer for the Atlas Group in Dubai from 2014 to 2017. Her diverse portfolio includes roles such as a Customer Service Representative at Teletech and a Staff Reporter at The Freeman Newspaper. She holds a Bachelor of Mass Communication from Silliman University and a Master of Arts in English from Negros Oriental State University. Maria is skilled in WordPress, event coordination, and team management, efficiently engaging customers to drive success in fast-paced environments.

Experience

  • Customer Engagement Specialist / Trainor

    Atlas Group · 2014 — 2017
    Facilitated customer engagement strategies and conducted training sessions.

  • Writer / Editor

    Upwork · 2008 — 2014
    Delivered writing and editing services for various clients in a remote setting.

  • Freelance Writer / Customer Support

    Maxino College · 2010 — 2010
    Provided writing support along with customer assistance on a part-time basis.

  • Customer Service Representative

    Teletech · 2006 — 2008
    Managed customer inquiries and provided technical support.

  • Junior Creative Manager / Senior Writer

    Geiser Maclang (PR Company) · 2004 — 2006
    Contributed to creative projects and authored written content for public relations.

  • Information Officer

    Bohol Provincial Government · 2001 — 2003
    Handled information dissemination and public relations activities.

  • Staff Reporter

    The Freeman Newspaper · 1998 — 1999
    Wrote articles and reported news events for the publication.

  • Part-time English Instructor

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    Instructed students in English language skills in a part-time capacity.

  • Information Officer - Office of Congressman Erico Aumentado

    null
    Communicated information and managed public relations for the office.

Skills & Expertise

Azure DataCustomer ServiceContent CreationCustomer Service RepresentativeContent Writer

Education

  • Master of Arts in English
    Negros Oriental State University · 2006 — 2007
  • Bachelor of Mass Communication
    Silliman University · 1990 — 1994

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