Lenard L.

Lenard C. is a detail-oriented professional specializing in administrative and customer support, with a proven track record in transcription, CRM management, and data entry. He demonstrates a strong ability to manage multiple priorities in dynamic environments while maintaining accuracy and confidentiality. His proficiency in Microsoft Dynamics 365 is complemented by his skills in customer communications and record management, underpinned by his role as a Business Support Specialist at Civicom since 2023. In this capacity, Lenard transcribed client recordings with 99% accuracy and managed email communications, achieving a 95% response rate. Previously, as a Ticketing Agent for an Australian airline at Stellar, he expertly assisted approximately 150 customers weekly with their flight-related needs, contributing to improved customer satisfaction. Lenard holds a Diploma in Office Management from the Polytechnic University of the Philippines and excels in CRM administration and data management, ensuring data integrity and organization in his professional endeavors.