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Lenard D. from Philippines

Lenard D.

Philippines No experience yet
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About

Lenard D. is an experienced professional with a background in education, university administration, and customer service. As an intern at Muñoz National High School-Main Senior High School, he assisted lead teachers in lesson planning and classroom management, utilizing instructional strategies to support diverse learning needs. At Central Luzon State University Dorm, he efficiently managed administrative tasks, maintained detailed resident records, and upheld dormitory standards. Most recently, as a Customer Care Representative at Foundever in Tarlac City, he provided support for healthcare benefit inquiries, guided clients through enrollment, and ensured accurate premium payment processing. Lenard D. holds a Cum Laude English degree, a TESDA certificate in bookkeeping, and TEFL certification. He is adept in Microsoft Word, meeting documentation, and adheres closely to confidentiality and accuracy in handling sensitive information.

Experience

  • Customer Care Representative

    Foundever · 2025 — 2026
    Managed high volumes of inbound and outbound calls, assisting clients with questions concerning their healthcare benefits and coverage options. Guided clients through the enrollment processes for medical, dental, and vision plans, thoroughly elucidating plan benefits. Accurately processed premium payments and provided prompt support to resolve issues, ensuring a satisfactory customer experience.
  • Intern

    Muñoz National High School-Main Senior High School · 2024 — 2025
    Supported the lead teacher in lesson planning and delivery, employing diverse instructional strategies to cater to various learning styles. Monitored classroom activities and student progress while providing individualized assistance to boost understanding and engagement. Developed instructional materials, evaluated student assignments, and helped maintain an organized and positive learning setting.
  • Student Assistant

    Central Luzon State University Dorm · 2024 — 2025
    Oversaw daily administrative functions such as record keeping, scheduling, and addressing student inquiries to facilitate efficient dormitory management. Encoded and managed detailed resident data, safeguarding the accuracy and confidentiality of personal information and payment records. Maintained dormitory facilities by ensuring cleanliness, reporting maintenance needs, and upholding housing policies to create a secure living environment.

Skills & Expertise

Education

  • College of Education Major in English
    Central Luzon State University · 2024 — 2025

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