Lendell R.
Mid-Level Marketing Team Leader
Open to offersNew to PlatformAbout
Lendell R. is an experienced Team Leader and Intake Specialist based in the Philippines, demonstrating a strong background in customer service, marketing, retail, and healthcare support. As a Marketing Team Leader at Billion Dragon, Lendell R. guided a team in setting KPIs, coaching colleagues, and analyzing performance data to optimize campaigns. At Sagility, Lendell R. utilized patient interaction and insurance verification expertise, managing phone call responses and ensuring Medicare eligibility for patients. Previous roles include barista duties at Coffeebean and Tea Leaf, where quality assurance and customer satisfaction were prioritized, and layout artist at Circle Edge Graphics, focusing on graphic design with Adobe InDesign. Additional experience as a Team Leader and Service Crew Member in the food industry and as a Sales Assistant at SM Department Store showcases a consistent record in complaint resolution and delivering high standards in customer-facing environments.
Experience
Intake Specialist
Sagility · 2025 — 2026Managed phone call responses to secure authorizations and referrals for patients. Verified Medicare insurance status to confirm eligibility and coverage. Processed patient inquiries effectively, ensuring timely follow-up and communication.Marketing Team Leader
Billion Dragon · 2022 — 2025Led the marketing team’s daily activities. Established clear goals, KPIs, and deadlines for team members. Provided training and development to enhance team performance.Barista
Coffeebean and Tea Leaf · 2019 — 2020Prepared and served a variety of hot and cold beverages, including fresh coffee and espresso drinks. Operated espresso machines and coffee-making equipment skillfully, ensuring high-quality beverage production. Maintained a clean and sanitary work environment by regularly cleaning coffee machines and customer areas.Team Leader
Dunkin' Donuts · 2018 — 2019Monitored team performance and identified areas needing improvement, implementing corrective actions. Fostered excellent employee relationships by creating a supportive and positive working environment. Provided constructive feedback to team members to enhance their performance in achieving daily goals.Service Crew Member
Dunkin' Donuts · 2016 — 2017Ensured high hygiene standards by regularly cleaning and sanitizing tables and service areas. Adhered strictly to food hygiene regulations and safety procedures during food preparation and service. Took food orders, actively promoting deals and meal add-ons to enhance sales.Layout Artist
Circle Edge Graphics · 2015 — 2016Created graphics for signage, packaging, and digital promotions utilizing Adobe InDesign. Managed project deadlines to deliver finalized materials that met both functional and aesthetic standards.Sales Assistant
SM Department Store · 2015 — 2015Assisted customers in selecting products, providing detailed advice tailored to their needs. Responded promptly to customer inquiries regarding products and services. Guided customers in locating products to enhance their shopping experience.
Skills & Expertise
Education
- ManagementMaian Motsur Private School · 2015 — Present
- Business InformationAsian Institute of Computer Studies
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