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lenie S. — Junior Technical Support Specialist from Philippines

lenie S.

Junior Technical Support Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Lenie M. S., a graduate of Bachelor of Science in Computer Engineering from Bohol Island State University, has built a versatile career in both technical support and engineering roles. With a substantial experience as a Customer Service - Advisor II Technical Support at Concentrix CVG Philippines, Inc. from February 2020 to July 2023, Lenie honed skills in customer service and technical problem-solving. Prior to this, Lenie served as a Data Sourcing Staff at ETC Solutions, adding to the diversity of her work experience. Earlier roles included a position in customer service at Zafra Cable Television Network, Inc., and a technical role as a Process Engineer at Cirtek Electronics Corp., highlighting her capability in assembly processes. During an internship as a Software Engineer at Gecko Tech Inc., practical exposure to engineering projects was gained. Lenie is proficient in Microsoft Office tools, such as Microsoft Word, Excel, and PowerPoint, which have been pivotal in her roles. Her educational background and varied work experience underscore a dedication to advancing in the field of computer engineering.

Experience

  • Advisor II Technical Support

    Concentrix CVG Philippines, Inc. · 2020 — 2023
    Provided technical support to customers, addressing inquiries and resolving issues.
  • Data Sourcing Staff

    ETC Solutions · 2019 — 2019
    Involved in data sourcing activities, ensuring accurate information collection and management.
  • Customer Service Associates (Trainee)

    Zafra Cable Television Network, Inc. · 2018 — 2019
    Assisted in customer service operations, supporting clients with their inquiries and service needs.
  • Process Engineer (Assembly)

    Cirtek Electronics Corp. · 2015 — 2018
    Worked in the assembly process, focusing on manufacturing efficiency and quality control.
  • Software Engineer (OJT)

    Gecko Tech Inc. · 2014 — 2014
    Engaged in software engineering tasks during on-the-job training, contributing to software development projects.

Skills & Expertise

Education

  • Bachelor of Science in Computer Engineering
    Bohol Island State University · — — 2015

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