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Lenie J. — Mid-Level Content Moderator from Philippines

Lenie J.

Mid-Level Content Moderator

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Lenie J. is an accomplished professional based in Cebu City, Philippines, with a Bachelor of Science in Office Administration from Franciscan College of the Immaculate Concepcion. She has substantial experience in content moderation and customer service within the telecommunications industry. From July 2018 to August 2023, she excelled as a Content Moderator / Quality Reviewer at Wipro, where she ensured advertisements and online content adhered to policy compliance, detected fraudulent activities, and evaluated marketplace listings. Subsequently, as a Loyalty Associate at Continuum Global Solutions supporting Verizon Wireless, she provided live chat assistance regarding billing and account management, scheduled technical support, and managed customer communications. Earlier, at Convergys for Sprint Wireless, she served as a Sales Associate II, assisting with wireless plans and device troubleshooting. Her tool proficiency includes CRM Systems, Microsoft Office 365, and various policy and compliance tools.

Experience

  • Loyalty Associate (Live Chat Support)

    Continuum Global Solutions – Verizon Wireless · 2023 — 2025
    Provided assistance to customers via live chat with regard to billing, account management, and wireless services. Organized technical support and store appointments. Created escalation tickets for complex issues and communicated updates via email regarding account requests and billing matters.

  • Content Moderator / Quality Reviewer

    Wipro · 2018 — 2023
    Reviewed advertisements and online content to ensure compliance with policies. Identified fraudulent job postings and fake documents. Assessed marketplace listings for counterfeit or prohibited items. Maintained detailed case records and documented moderation decisions.

  • Sales Associate II

    Convergys – Sprint Wireless · 2016 — 2017
    Supported customers in selecting wireless plans and purchasing devices. Managed order processing and tracked shipments. Assisted with eSIM activations and device setups. Troubleshot network and connectivity problems.

Skills & Expertise

Video EditorTechnical Support SpecialistGraphic DesignTravel PlanningGoogle Sheets

Education

  • Bachelor of Science in Office Administration
    Franciscan College of the Immaculate Concepcion · 2011 — 2016

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