Leo C.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Leo C. is an experienced Customer Support Specialist, Graphic Designer, and Social Media Manager with a career spanning customer service, marketing, and digital support roles from 2021 to 2026. At VXI Global Holdings, Leo resolved billing, service, and technical inquiries while documenting interactions and supporting revenue growth through product recommendations. At Full Potential Solutions Inc., Leo handled compliance-focused onboarding document reviews and provided accurate call record-keeping in CRM systems. As an Appointment Setter for Summit Marketing, Leo worked with both B2B and B2C prospects, actively generating leads and securing appointments for sales teams. In private client roles, Leo delivered email & chat support, executed weekly content scheduling, managed website updates, and maintained clients' digital presence, demonstrating expertise in customer experience management and content management within fast-paced business environments.
Experience
Social Media Virtual Assistant
Private Client · 2025 — 2026Created and scheduled weekly social media content in alignment with brand strategy. Managed updates to website pages, handled content uploads, and ensured an organized execution of tasks to support the overall digital presence.Graphic Designer
Private Client · 2025 — 2025Engaged with B2B and B2C prospects via phone to generate leads and schedule appointments. Utilized a professional approach to connect with potential clients and facilitate meetings for sales teams.Customer Engagement Specialist
Full Potential Solutions Inc. · 2023 — 2024Reviewed customer onboarding documents to ensure accuracy and compliance. Addressed inquiries and resolved issues promptly, while maintaining detailed documentation of calls in CRM systems.Appointment Setter
Summit Marketing · 2024 — 2024Communicated with B2B and B2C prospects through phone calls to generate leads and arrange appointments. Utilized a professional demeanor to connect with potential clients and coordinate meetings for sales teams.Customer Service Associate
VXI Global Holdings · 2021 — 2023Handled inbound and outbound customer communications, effectively resolving billing, service, and technical issues. Ensured accurate documentation of interactions and contributed to revenue growth through strategic product suggestions.
Skills & Expertise
Education
- Hospitality and Restaurant ServicesSTI College Surigao, Surigao City, Surigao Del Norte · — — 2013
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