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Leo B. — Mid-Level Recruitment & Customer Service Specialist from Philippines

Leo B.

Mid-Level Recruitment & Customer Service Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Leo B., a seasoned Recruitment & Customer Service Professional, brings over six years of experience in the telecom, healthcare, e-commerce, and workforce services industries. Based in the Bicol Region of the Philippines, Leo has honed their skills in end-to-end recruitment, candidate onboarding, and compliance verification. They excel at managing high-volume recruitment pipelines, ensuring candidates are work-ready, and maintaining rigorous documentation standards. Leo has a history of effective stakeholder engagement and workflow optimization, having served as a Hiring Success Manager at Service Club, an Appointment Setter at Virtual Champion Global, and as a Technical Recruiter and Internal Customer Service representative at MUST Company. Their role at Sutherland Global Inc. showcased their ability to coordinate over 50 technician dispatches daily and deliver Tier 1 support for a major US telecom client. With technical expertise in CRM & ATS platforms like Salesforce and BambooHR, Leo has consistently ensured a balance between efficiency and precision in fast-paced environments.

Experience

  • Hiring Success Manager

    Service Club · 2025 — 2026
    Performed applicant calls to schedule interviews and evaluate qualifications. Ensured candidates fulfilled client requirements through compliance document verification. Provided qualified applicants to clients for a seamless hiring process. Facilitated communication between candidates and hiring teams to maintain timeliness.

  • Technical Recruiter / Internal Customer Service

    MUST Company · 2025 — 2026
    Oversaw recruitment processes that included sourcing, screening, and onboarding candidates. Conducted compliance checks and ensured proper HR documentation. Provided support to internal teams, facilitating efficient workflows.

  • Appointment Setter

    Virtual Champion Global · 2025 — 2025
    Managed the scheduling and confirmation of client appointments across various time zones. Kept precise records of candidates and clients for recruitment teams. Assisted in maintaining workforce availability through active pipeline management.

  • Technical Support & Dispatch Coordinator

    Sutherland Global Inc. · 2022 — 2025
    Organized the dispatch of over 50 technicians daily, ensuring compliance with documentation. Offered Tier 1 support and retention services for a significant U.S. telecom client. Kept thorough records of technician activities and customer engagements.

  • Customer Support Representative – Healthcare Products

    BDBPO · 2021 — 2022
    Addressed customer inquiries and product-related questions within the healthcare sector. Managed order processing, shipment tracking, and compliance with service standards. Encouraged additional product uptake while achieving high customer satisfaction.

  • Recruiter

    Corlogic Solutions · 2019 — 2022
    Sourced and screened candidates for roles in logistics and support, including healthcare positions. Facilitated interview coordination and managed applicant documentation to ensure compliance. Conducted precise data entry for recruitment files and supported onboarding by updating managers on hiring statuses.