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Leo R. — Senior Operations Manager from Philippines

Leo R.

Senior Operations Manager

Philippines 1-2 years
Open to offersNew to Platform
Languages
English
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About

Leo F. is an accomplished operations professional with extensive management experience in the hospitality industry, including leadership roles at Dahican Beach Resort and Spa, Adelina Hotel and Suites, Park Inn by Radisson Davao, Magnaqa Waters Beach Resort, Mercure Manila Ortigas, Pico Sands Hotel, Crowne Plaza Manila Galleria, and The Walt Disney Company. Notably serving as Operations Manager during the pre-opening phases of multiple resorts and hotels, Leo has demonstrated expertise in process optimization, team leadership, and strategic planning to elevate guest satisfaction and ensure compliance with industry standards. He has developed and implemented standard operating procedures, led comprehensive training and onboarding initiatives, managed multicultural frontline teams, and improved operational workflows, directly enhancing service quality and profitability for hospitality establishments. His international cruise experience and successful Department of Tourism accreditation for Adelina Hotel further underscore his operational impact and effectiveness in dynamic, fast-paced settings.

Experience

  • Operations Manager (Pre-Opening)

    Dahican Beach Resort and Spa · 2025 — Present
    Participated in the pre-opening of the resort, streamlining processes to transition from planning to operational status.
  • Operations Manager (Pre-Opening)

    Adelina Hotel and Suites · 2023 — 2025
    Engaged in pre-opening activities, focusing on operational setup and implementing strategies to enhance operational efficiency.
  • Duty Manager

    Park Inn by Radisson Davao (SMHCC) · 2022 — 2023
    Managed daily operations, ensuring effective service delivery and maintaining compliance within hotel standards.
  • Front Office Manager

    Magnaqa Waters Beach Resort · 2020 — 2022
    Oversaw front office operations, improving guest service delivery and optimizing staff scheduling for enhanced efficiency.
  • Front Office Manager

    Mercure Manila Ortigas (ACCOR) · 2020 — 2020
    Directed front office functions, streamlining check-in and check-out processes to improve guest experiences.
  • Duty Manager

    Pico Sands Hotel (SMHCC) · 2017 — 2019
    Coordinated departmental efforts to organize events and enhance service integration, resulting in improved guest satisfaction.
  • Duty Manager

    Crowne Plaza Manila Galleria (IHG) · 2015 — 2017
    Managed operations with a focus on guest satisfaction and service quality, facilitating resolution of guest complaints.
  • Guest Service Manager

    The Walt Disney Company · 2010 — 2014
    Delivered exceptional support to guests and resolved inquiries while maintaining professionalism and strong customer relationships.

Skills & Expertise

Education

  • International Hospitality Management
    University of Batangas · — — 2026

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