Leo D.

Leo C., based in Davao City, Philippines, is a seasoned operations leader with over 20 years of experience in the BPO industry. His career is marked by a track record of driving performance, enhancing client satisfaction, and fostering team development. Leo has a proven ability to manage large support programs and ensure seamless service delivery. At Alorica Philippines Inc., he led large-scale operations with a focus on achieving key metrics such as AHT, Quality, and Customer Satisfaction. His expertise extends to data analysis, process improvement, and workforce planning, making him adept at designing data-driven strategies to optimize team output. Previously, as an Account Manager at Sutherland Global Services, he successfully managed full program operations, enhancing service level metrics and manpower planning. With a background in business administration from Ateneo de Davao University, Leo combines strategic oversight with client relationship management, solid reporting skills, and proficiency in tools like Excel and Salesforce to deliver scalable operations across fast-paced environments.