Leobert J.

Leobert John D. is an experienced Field Service Dispatcher and Customer Service Representative with a background in the field service and business process outsourcing (BPO) sectors. At The Installations Group, he managed scheduling and route coordination, acted as the main point of contact between customers, technicians, and management, and resolved scheduling conflicts to maintain customer satisfaction. In his customer service roles at both The Installations Group and JQ BPO Global Solutions Inc., Leobert John D. demonstrated expertise in data entry and record management by accurately updating job details, supporting customers through phone, chat, and email, and maintaining multiple chat conversations while meeting performance standards. He is fluent in English and Tagalog, and his academic foundation includes a Bachelor of Science in Business Administration, Major in Marketing Management, from Isabela State University.