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LEON M. — Junior Customer Support Specialist from Kenya

LEON M.

Junior Customer Support Specialist

Kenya 1-2 years 32 - 32 USD per day
Actively lookingNew to Platform
Languages
English
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About

Leon M. is an experienced Customer Support Specialist and Certified Virtual Assistant based in Nairobi, with a proven record of supporting customers across diverse channels such as phone, email, and digital platforms. He has delivered administrative and customer support services for international clients as a freelancer on Upwork, excelling in CRM systems management, data entry, and workflow enhancements. While at MGas Ltd, Leon managed high-volume customer inquiries, handled technical troubleshooting, and collaborated with operations and technical teams to improve service delivery and customer satisfaction. His strong proficiency in Google Workspace, email marketing, and database management is complemented by certifications in virtual assistance and email marketing. Leon efficiently resolves inquiries, ensures data accuracy, and uses advanced digital communication skills within the customer support and virtual assistance domains.

Experience

  • freelancer

    Upwork · 2025 — 2026
    Delivered administrative and customer support to international clients by managing email communication, scheduling, and customer inquiries across multiple channels. Handled data entry and database organization for data accuracy, performed CRM updates, and facilitated workflow management. Supported marketing teams with email campaigns, list management, and engagement tracking while assisting with client communication.

  • Customer Service Representative

    MGas Ltd · 2023 — 2025
    Addressed high-volume customer inquiries using phone, email, and in-person channels, providing information on products, handling service requests, and assisting with technical troubleshooting. Entered detailed customer records in CRM systems to improve service tracking, applied empathetic communication to resolve complaints, and worked with operations and technical teams for timely service delivery. Educated customers on product usage and safety procedures.

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