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Leonard C. — Mid-Level Customer Service Representative from Philippines

Leonard C.

Mid-Level Customer Service Representative

Philippines Less than 1 year
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Leonard C. is an experienced educator and support professional with a background spanning education, telecommunications, and local government services in the Philippines. He holds a Bachelor of Science in Secondary Education with a major in Mathematics from the City College of Tagaytay, equipping him to teach a range of subjects across junior high, senior high, and college levels at institutions such as Brown International School and the National College of Science and Technology. Leonard's expertise in English instruction includes teaching ESL to young Korean students. His customer-facing roles at Concentrix and IQOR Dasmarinas leveraged his technical support and customer service skills within the telecom industry, where he handled advanced troubleshooting and supported representatives in high-volume settings. His early government role combined his musical abilities and administrative work for the City of Tagaytay.

Experience

  • College Instructor

    National College of Science and Technology · 2024 — 2025
    Taught college students the fundamentals of basic mathematics.
  • Technical Support Representative

    IQOR Dasmarinas · 2023 — 2024
    Resolved advanced technical issues while providing customer support.
  • Customer Service Representative

    Concentrix · 2020 — 2023
    Supported various representatives in managing calls related to a TELCO account.
  • Senior High School Teacher

    Brown International School · 2023 — 2023
    Taught different subjects to students in both Junior High School and Senior High School levels.
  • ESL Teacher

    Brown International School · 2019 — 2020
    Instructed young Korean students in English as a second language.
  • Emergency Employee

    City of Tagaytay · 2019 — 2019
    Performed music and completed various paperwork for the city government.

Skills & Expertise

Education

  • Bachelor of Science in Secondary Education Major in Mathematics
    CITY COLLEGE OF TAGAYTAY · 2014 — 2018

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