Leonard R.
Junior Administrative and Operations Support Specialist
Open to offersNew to PlatformAbout
Leonard R. is a highly detail-oriented professional with a Bachelor of Science in Business Administration - Financial Management from Gensantos College. He has extensive experience in executive & administrative support, demonstrating proficiency in calendar & email management, CRM systems such as HubSpot, Pancake, and Zensoft, and strong data analysis & reporting skills. Leonard served as Back Office Operations Team Leader at Noah and Eve Clinic, where he supported leadership by managing daily operations, monitoring sales performance data, and optimizing marketing campaigns. His role required efficient process coordination and maintaining well-organized documentation for compliance purposes. Previously, he excelled as a Customer Service Representative at XGenesis and Service Crew at Jollibee, showcasing strong client communication and customer service skills. Additionally, Leonard assisted with administrative tasks at Allied Health Team Australia, further enhancing his operational coordination capabilities. Fluent in English and Filipino, he is also certified in TEFL and NDIS modules, bringing a diverse skill set to his professional endeavors.
Experience
Administrative Assistant
Allied Health Team Australia · 2026 — PresentnullBack Office Operations Team Leader
Noah and Eve Clinic · 2025 — PresentProvided support to leadership by managing calendars, scheduling, and coordinating daily activities. Monitored sales performance data and generated reports for decision-making and marketing optimization. Analyzed campaign data to enhance advertising performance and customer engagement. Maintained organized documentation while assisting in tax and compliance records preparation. Facilitated communication between departments to promote smooth workflows and timely task completion.Service Crew
Jollibee - SM Gensan · 2023 — 2024Delivered excellent customer service by promptly assisting guests and ensuring a positive dining experience. Managed order processing, food preparation, and cash handling with accuracy in a fast-paced environment. Ensured cleanliness and organization of workstations and dining areas while complying with company standards. Collaborated effectively with team members and supervisors to support daily operations and timely service delivery. Monitored inventory levels and assisted in restocking supplies to maintain uninterrupted operations. Strictly adhered to food safety, hygiene, and quality control procedures.Customer Service Representative
XGenesis · 2020 — 2022Handled customer inquiries via phone, email, and live chat, maintaining high service standards throughout. Efficiently resolved customer concerns and documented interactions in internal systems. Fostered positive customer relationships to enhance satisfaction and retention. Escalated complex issues to internal teams to ensure timely resolution.CRM & Operations Support Specialist
nullAssisted with client onboarding processes to ensure smooth and professional introductions to services. Prepared and managed NDIS service agreements with a focus on accuracy and compliance. Coordinated client referrals to external clinics through effective communication channels to ensure continuity of care. Improved time utilization by managing appointment scheduling for clinicians and clients.
Skills & Expertise
Education
- Bachelor of Science in Business Administration - Financial ManagementGENSANTOS COLLEGE
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