Leonard T.
Mid-Level Call Center Customer Service Representative
Open to offersNew to PlatformAbout
Leonard O. is a seasoned Call Center Representative with over six years of experience specializing in customer service for major business process outsourcing (BPO) companies in the Philippines, including IBEX, ProbeCX, VXI Global Solutions, AFNI Philippines, Alorica Eton Centris, [24]7.AI Philippines, and Teleperformance Philippines. His proficiency in call center operations and customer service has resulted in consistently high customer satisfaction ratings and the achievement of performance targets. Leonard's career encompasses handling customer inquiries, order management, data entry, and process optimization. Additionally, he has experience as an Office Aide in the government sector at Quezon City Hall. He holds educational credentials in Computer Based Accounting and BSBA-Human Resource and Development Management.
Experience
Customer Service Representative
IBEX · 2025 — 2026Handled customer inquiries and provided assistance, ensuring customer satisfaction.Customer Service Representative
ProbeCX · 2025 — 2025Delivered support in response to customer issues, maintaining a focus on satisfaction.Customer Service Representative
VXI Global Solutions · 2024 — 2025Resolved customer issues while adhering to service guidelines and best practices.Customer Service Representative
AFNI Philippines inc. · 2023 — 2023Managed customer interactions and addressed concerns efficiently.Customer Service Representative
Alorica Eton Centris · 2020 — 2023Provided quality customer service and managed call inquiries effectively.Customer Service Representative
[24]7.AI Philippines · 2019 — 2020Engaged with customers to resolve their queries and improve service delivery.Customer Service Representative
Teleperformance Philippines · 2019 — 2019Assisted customers with their inquiries while ensuring high satisfaction levels.Office Aide
Quezon City Hall (Legislative Department, Office of the Vice Mayor) · 2016 — 2019Supported office operations by assisting with various administrative tasks.
Skills & Expertise
Education
- Computer Based AccountingAMA Computer Learning Center · 2012 — 2015
- BSBA- Human Resource and Development ManagementUniversity of Caloocan City · 2009 — 2011
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