Post a Job Free
172 viewsTalent
Leonel N. — Mid-Level E-commerce Customer Support Specialist from Philippines

Leonel N.

Mid-Level E-commerce Customer Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Leonel N. is an experienced Lead Agent/Customer Support/Admin/Dispute Specialist with a solid background in the e-commerce, dropshipping, and financial services industries. At TalentPop, Leonel led customer experience initiatives via email, chat, and phone, managed Yotpo reviews and social media, handled chargeback and dispute resolution for platforms like Shopify, Paypal, Stripe, and Klarna, and produced SOPs and Wiki files. Proficient in Shopify and tools such as WooCommerce, Gorgias, Zoho, Zendesk, ShipBob, and Returnly, Leonel has also overseen social media management and sales audits at Terry’s Florist. With previous roles supporting Amex, Jp Morgan Chase Bank, HSBC, Directv, and Amazon at VXI, Leonel has coached teams, managed escalations, and contributed subject matter expertise in customer service for both B2C and B2B campaigns.

Experience

  • Lead Agent/Customer Support/Admin/Dispute Specialist

    TalentPop · 2022 — 2025
    Focused on delivering an exceptional customer experience through communication channels including email, chat, and phone. Managed Yotpo reviews and operated social media for the company. Possessed extensive knowledge of e-commerce tools such as Shopify, WooCommerce, and various support platforms. Created Wiki and Standard Operating Procedure files for clients, performed research and lead generation, and addressed Shopify Chargeback disputes alongside other payment disputes.

  • Researcher

    Amex and KeoWorld (Freelance) · 2020 — 2022
    Conducted research and facilitated lead generation alongside functioning as a virtual assistant and customer service representative. Managed various administrative tasks including scheduling, email management, and report preparation. Provided personal assistance, organized travel arrangements, and maintained communication with clients and stakeholders. Also performed data entry, conducted online research for report compilation, delivered literature reviews, and engaged in data analysis.

  • E-commerce

    Terry’s Florist · 2019 — 2020
    Utilized platforms like Shopify and communication tools like Skype and Ring Central. Engaged in handling fraud and compliance matters while also conducting sales audits and managing social media activities.

  • Agent / SME (Amex, Jp Morgan chase bank, HSBC, Directv, Facebook, Amazon)

    VXI · 2010 — 2019
    Provided high-quality service to customers through chat, email, and phone calls. Managed various accounts including financial institutions and telecommunications. Identified performance issues, developed improvement action plans, and implemented corrective measures. Offered subject matter expertise in resolving escalated customer inquiries and undertook leadership responsibilities including team coaching.

Skills & Expertise

ASP.NET Developer

Education

  • Bachelor of Science in Broadcast Communication
    Polytechnic University of The Philippines · 2004 — 2008
  • High School Graduate
    Novaliches Highschool · — — 2004

Interested in this professional?

Sign in as an employer to save this profile or invite Leonel N. to a job.

Sign in as an employer