Leonela G.
Mid-Level Hospitality Customer Service Specialist
Open to offersNew to PlatformAbout
Leonela G. is a seasoned professional in the Hospitality & Tourism sector, bringing over seven years of experience to her roles in customer service, administrative management, and front desk operations. With a solid foundation gained from working with prestigious organizations like Norwegian Cruise Line and four-star hotels, she excels in managing reservations and operational coordination. Her expertise includes handling hotel management systems, particularly PMS/Fidelio, and providing personalized guest services. Leonela has a proven track record of working efficiently under pressure, maintaining organization, and ensuring service quality in high-demand environments. Fluent in Spanish and English, she also possesses strong skills in handling inquiries, resolving complaints, and coordinating inter-departmental operations. A graduate of Universidad Tecnologica Nacional with a Bachelor's and Associate Degree in Tourism and Hospitality, she is committed to enhancing guest satisfaction and operational effectiveness.
Experience
Guest Services Representative / Receptionist
Norwegian Cruise Line (NCL) · 2022 — 2025Provided personalized service and managed inquiries for international guests within a cruise environment. Handled full reservations management, including check-in, check-out, and coordination of onboard services. Addressed complaints and conflicts efficiently to enhance guest satisfaction. Offered administrative support to the Embarkation Officer by drafting reports, organizing information, and managing operational documentation. Operated various property management systems (PMS) and digital tools for service coordination, as well as controlled and filed guest documentation and operational records.Hotel Receptionist
Hotel Huentala — Mendoza, Argentina · 2021 — 2022Delivered front desk customer service during morning, afternoon, and night shifts. Managed reservations, check-in, and check-out processes using the Fidelio hotel management system. Conducted cash handling, invoicing, and payment processing while resolving guest issues to enhance satisfaction and loyalty. Coordinated operational activities with housekeeping, the restaurant, and other hotel departments.Hotel Receptionist
Mod Hotel 4 Stars — Mendoza, Argentina · 2017 — 2020Offered personalized customer service at the front desk of a 4-star hotel. Managed front desk operations including reservations, occupancy, and the check-in/check-out processes. Conducted cash handling and processed multiple payment methods while effectively collaborating with team members in a high-demand, multitasking environment.Professional Internship
Mod Hotel 4 Stars · 2017 — PresentAssisted with front desk operations, customer service, and various administrative tasks.Organizational Assistant
62nd International Meeting of Les Clefs D'Or — Mendoza, Argentina · 2015 — PresentCoordinated logistics and provided assistance to international participants at a hospitality industry congress.
Skills & Expertise
Education
- Bachelor's Degree in Tourism and HospitalityUniversidad Tecnologica Nacional (UTN) · 2018 — 2020
- Associate Degree in Hospitality ManagementUniversidad Tecnologica Nacional (UTN) · 2015 — 2017
- Graphic DesignUniversidad Nacional de Cuyo (UNCuyo) · 2011 — 2014
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