Leonica A.
Junior Virtual Assistant
Open to offersNew to PlatformAbout
Leonica G. is a meticulous Virtual Assistant with over three years of experience in supporting customer operations and managing high-volume transactions with unwavering accuracy. Based in the Municipality of Isabela, Negros Occidental, Philippines, she has honed her skills in delivering exceptional customer experiences and demonstrated a strong aptitude for administrative support, email and calendar management, and data entry. Her expertise in leveraging tools like Google Workspace and Microsoft Office complements her ability to streamline processes and improve customer satisfaction. Leonica has effectively handled customer service roles in dynamic environments, notably as a Customer Service & POS Associate at Samgyeop Masarap, where she assisted over 50 customers daily and maintained 100% accuracy in cash handling and sales reconciliation. Her technical proficiency extends to ChatGPT for content creation and productivity enhancement, as well as using Trello for efficient project management. Her educational background includes a Bachelor of Science in Industrial Technology from Carlos Hilado Memorial State College.
Experience
General Virtual Assistant Trainee
Self-Paced Professional Training · 2026 — PresentUnderwent practical training in various administrative tasks, including email management and calendar scheduling. Developed organized spreadsheets and business documents utilizing Google Workspace and Microsoft Office. Gained project management skills through Trello for task organization and deadline tracking. Enhanced content creation and productivity using ChatGPT. Acquired foundational knowledge in e-commerce operations and remote collaboration practices.Customer Service & POS Associate
Samgyeop Masarap · 2023 — 2024Provided customer support to over 50 clients each day in a dynamic environment. Handled daily cash transactions and ensured total accuracy in cash management by performing end-of-day sales reconciliations. Managed order processing and inventory oversight during peak hours while addressing customer concerns with consistent professionalism. Compiled daily sales reports and maintained thorough operational records.Cashier
SM Department Store · 2017 — 2020Executed customer transactions, returns, and exchanges using POS systems, maintaining an error-free cash balance. Assisted clients with product questions to facilitate informed purchasing decisions, contributing positively to customer service interactions. Kept precise financial documentation and balanced cash drawers daily with high attention to detail. Collaborated effectively with colleagues to enhance store operations during busy times.Household Operations Manager
Family Household · 2018 — PresentOversaw daily family scheduling, budgeting, and meal planning along with household management. Arranged medical appointments and childcare logistics while managing various priorities. Enhanced organizational, time management, multitasking, and problem-solving skills relevant to remote work. Administered household expenses and maintained precise financial records using digital tools.Production & Quality Control Crew
GLP / NEO Foods Corporation · 2014 — 2017Conducted quality checks throughout the food production process in compliance with Standard Operating Procedures (SOPs). Observed production line activities to identify and report defects swiftly. Maintained productivity levels in a fast-paced environment while consistently achieving operational targets. Ensured adherence to food safety and quality protocols.
Skills & Expertise
Education
- Bachelor of Science in Industrial TechnologyCarlos Hilado Memorial State College – Alijis Campus · — — 2017
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