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Leonidas D. — Senior Executive Assistant from Philippines

Leonidas D.

Senior Executive Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishSpanishTagalog
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About

Leonidas R., an experienced Executive Assistant to the CEO, has a robust track record of over 7 years supporting high-level executives from Fortune 500 companies. Operating from Cebu City, Philippines, Leonidas has honed his expertise in the realms of executive support and operations management. He has made significant contributions to small and mid-sized organizations such as Cheri Photography AZ, Universal Studio FL, and Redd Ash Tech FL by streamlining workflows and enhancing executive productivity by 67.4%. His proficiency in business research, calendar management, and stakeholder coordination has enabled efficient operations across various initiatives. Notably, Leonidas improved communication efficiency by 27.4% and increased productivity tracking systems by 43.3%. His technical skills span CRM tools, AI, and graphic design, utilized in supporting digital marketing and B2B growth initiatives. In addition to his role, he led training and quality operations with Citius Solutions Corporation, achieving significant improvements in quality, productivity, and customer satisfaction metrics.

Experience

  • Executive Assistant

    Cheri Photography AZ, Universal Studio FL, Redd Ash Tech FL · 2019 — 2026
    Provided executive support for small and mid-sized businesses, overseeing daily operations and prioritizing leadership tasks. Managed workflows by coordinating calendar and email correspondence, as well as booking travel and meetings. Acted as the main point of liaison with internal and external partners, enhancing communication efficiency. Developed social media content and ensured quality control for digital campaigns. Conducted business research and established relationships with B2B service providers to assist in operational growth.

  • Training & Quality Officer / Team Leader (Hybrid Set-up)

    Citius Solutions Corporation · 2018 — 2022
    Oversaw training and quality assurance for a BPO firm, working to enhance performance in quality, productivity, and customer satisfaction. Managed a team of 20–30 agents, focusing on achieving quality and productivity targets. Created and executed training programs aimed at improving performance for both new and experienced agents. Conducted evaluations of calls, chats, and emails to uphold high service standards, while generating performance reports with actionable insights.

  • Customer Service & Technical Support Specialist

    JP Morgan Chase, Amazon, eBay, AT&T Uverse, Delta Airlines · 2007 — 2018
    Delivered customer service and technical support for various global brands, addressing complex inquiries while adhering to BPO standards. Ensured high-quality support through phone, email, and chat channels, achieving customer satisfaction rates between 89% and 91%. Effectively handled billing, technical issues, and account queries with professionalism and accuracy.

Skills & Expertise

PharmaceuticalCustomer ServiceContent CreationCustomer Service RepresentativeExecutive Assistant

Education

  • Bachelor of Science in Architecture
    Western Mindanao State University