Leonides L.

Not specified

• Customer Care Specialist

  Wells Fargo · 2025 — 2026
  Handled customer inquiries regarding credit cards, loans, and account activity through phone and digital channels. Resolved billing and transaction issues, investigating disputes and unauthorized charges. Provided credit guidance, explaining terms and helping customers in financial difficulty. Documented and tracked customer cases for compliance.

• Customer Care Specialist

  Proactis Hubwoo.com · 2022 — 2025
  Guided clients through portal navigation and bidding procedures for solicitations. Assisted with account access issues, including password resets and login support. Maintained clear communication with management about client requests and concerns. Coordinated with the technical team to escalate system-related issues or portal errors. Delivered quality client support to enhance customer satisfaction.

• Compliance Officer - freelance

  TOTAL ASSIST UK · 2022 — 2022
  Collected and verified documentation for onboarding medical personnel, ensuring accuracy before onboarding. Organized onboarding documents for an efficient process. Communicated with management on onboarding progress and personnel status. Managed spreadsheets for record-keeping and prepared reports for operational oversight.

• Relationship Manager

  Fervid International Products Inc. · 2013 — 2019
  Conducted sales outreach to promote products and services, delivering tailored presentations and demonstrations. Coordinated with internal teams and external stakeholders for project efficiency, overseeing the project lifecycle from initiation to completion. Managed post-presentation follow-ups to enhance client engagement.

• Client Support and Service Operations Specialist

  Accenture, Teletech, and IBM Daksh · 2010 — 2013
  Assisted clients with service and billing concerns, ensuring timely resolution. Delivered troubleshooting walkthroughs to resolve technical issues. Provided product and technical information for informed decision-making and performed upselling to maximize revenue opportunities.

• Bancassurance Sales Officer

  Grepalife · 2008 — 2009
  Sold insurance policies by assessing clients' lifestyles and investment potentials. Provided policy quotes and presented plans aligned with clients' current and future needs.

• Property Consultant

  Tribeca Private Residences · 2008 — 2008
  Responsible for selling condominium units, engaging with walk-in clients, and presenting model units and property information. Created materials for client engagement and managed off-site assignments.

• Graphic Designer

  Art Cakes Inc. · 2006 — 2008
  Created graphic designs for special events, including fliers, posters, and banners. Designed backdrops and various party needs to meet client specifications.

• Bachelor of Fine Arts & Design, Major in Advertising

  Philippine Women’s University · 2006 — Present