Leonila M.

Leonila M. is a dedicated Administrative and Customer Support Professional based in Davao City, Philippines, with a solid foundation in healthcare virtual assistance and remote patient monitoring. Currently serving as a Healthcare Virtual Assistant at Outsource VA, she excels in managing patient records, appointment coordination, and EMR/EHR maintenance. Her role involves supporting healthcare providers with administrative duties, handling patient inquiries, and ensuring efficient documentation management. Previously, Leonila honed her data entry skills at Outsource VA, where she processed patient records with precision and maintained confidentiality standards. Her tenure as a Customer Service Representative at Transcom Philippines demonstrated her ability to handle high call volumes while enhancing customer satisfaction and identifying revenue growth opportunities. At Alorica Philippines, Leonila provided technical support, troubleshooting issues via phone, chat, and email. Her strong communication, multitasking, and organizational abilities are complemented by practical experience in insurance verification and patient scheduling.