Leonilyn R.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Leonilyn R. is a seasoned Customer Service Specialist with professional expertise at Ubiquity Global Services as a Customer Specialist and Risk and Compliance staff from 2024 to 2026. Her responsibilities included receiving inbound calls, providing solutions to customer concerns, and handling email communications through Zendesk, showcasing her strong proficiency in problem-solving and communication. In her Risk and Compliance role, she effectively investigated identity theft and fraud cases, and updated data using Palinode and Salesforce, indicating her capability in handling complex and sensitive tasks. Leonilyn holds a Bachelor of Science in Information Technology from Central Philippines State University, affirming her strong foundation in technical skills essential for managing CRM systems and multiple communication channels. Her emphasis on detail-oriented work and ability to thrive in high-pressure environments illustrate her competence and dedication towards achieving customer satisfaction.
Experience
Customer Specialist / Risk and Compliance staff
Ubiquity Global Services · 2024 — 2026Handled inbound calls to address and resolve customer concerns. Utilized Zendesk for sending emails and managing escalations. Documented customer interactions thoroughly and processed card orders while updating relevant information. Investigated cases related to identity theft, fraud, and disputes while maintaining records. Updated data with Palinode and Salesforce and communicated with customers via email.
Skills & Expertise
Education
- Bachelor of Science In Information TechnologyCentral Philippines State University Main Campus · 2019 — 2023
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