Lerato P.
Junior Customer Service and Sales Support Specialist
Open to offersNew to PlatformAbout
Lerato P. is a seasoned Customer Service & Sales Support Professional with a proven track record in the insurance and BPO sectors. At Clientele Life, she adeptly handled insurance policy reinstatements and clearly communicated policy benefits to clients. Transitioning to Afrishore BPO, she excelled in managing high-volume customer interactions and coordinating bookings within a UK-based campaign, ensuring rigorous adherence to SLA timeframes. Her proficiency in managing multi-system coordination, alongside maintaining meticulous records across various CRM platforms, underscores her capability of putting client and company interests at the forefront of every interaction. She is skilled in data capture, workflow coordination, and technical troubleshooting, having demonstrated her abilities extensively through roles at Recadi Technologies. There, she climbed from a Web Developer Learnership to Team Lead status, developing technical competencies in WordPress, DNS management, and providing remote support in a dynamic environment.
Experience
Customer Service Agent
Afrishore BPO · 2025 — 2026Managed both inbound and outbound customer interactions for a UK-focused campaign. Processed bookings utilizing availability and scheduling systems. Coordinated logistics across various platforms, addressing customer queries and resolving issues within SLA timeframes. Maintained accurate records through CRM and internal systems while delivering services that met quality assurance and performance targets.Web Developer (Learnership → Team Lead)
Recadi Technologies · 2023 — 2025Advanced from learnership to Team Lead in the technical department. Delivered remote support for fiber troubleshooting in the Mweb environment. Utilized CRM systems to manage customer interactions, track workflows, and organize data for improved communication. Managed backend operations on the Domains.co.za platform, focusing on domain registration and DNS configurations. Developed and sustained WordPress websites, making necessary theme, plugin, HTML, and CSS adjustments. Engaged in client meetings to capture requirements and provide project updates.Reinstatement Agent
Clientele Life · 2019 — 2019Captured and updated customer information on internal systems while handling incoming and outgoing calls to reinstate lapsed insurance policies. Explained policy structures and benefits to aid customer decision-making and worked towards achieving retention and reinstatement targets. Ensured compliance with company processes and communication standards.
Skills & Expertise
Education
- National Senior Certificate (Grade 12)St Martin de Porres · 2010 — 2015
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