Lerato T.
Mid-Level Public Administration Specialist
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About
Lerato K is a highly skilled Public Administration Professional with a proven track record across diverse sectors including healthcare, public service, municipal, and library environments. Based in Johannesburg, South Africa, she possesses over eight years of experience with core competencies in admissions management, civic services administration, and records and information management. Her expertise extends to customer service excellence, demonstrated in roles such as Receptionist at Mediclinic Sandton and a Civic Services Clerk (Intern) at the Department of Home Affairs. In these capacities, Lerato excelled in managing patient admissions, mitigating financial risks, and ensuring confidentiality in high-volume service areas. She holds a Bachelor of Information Science and a Higher Certificate in Archives and Records Management from the University of South Africa. Leveraging her proficiency in data management systems and her adherence to compliance protocols, Lerato consistently enhances operational efficiency and customer satisfaction.
Experience
Receptionist
Mediclinic Sandton · 2025 — 2025Oversaw the complete patient admissions process, ensuring compliance with hospital policies and healthcare regulations for walk-ins, pre-admissions, emergency cases, and advance bookings. Accurately recorded and updated patient demographics and medical aid information in the hospital information system while collaborating with clinical staff regarding admission details and bed availability. Implemented financial policies to assess potential risks during admissions and maintained classifying patients correctly to avoid billing discrepancies. Ensured confidentiality of patient records, managed sensitive information discreetly, and provided professional frontline reception services to patients and visitors.Civic Services Clerk (Intern)
Department of Home Affairs · 2022 — 2025Handled the processing of applications for identity documents, birth certificates, and passports while adhering to government policies and legislative requirements. Verified the authenticity and completeness of client documentation, assisting in reducing errors and delays. Responded professionally to public inquiries, offered guidance on procedures, and resolved service issues to maintain high public service standards. Managed electronic and manual filing systems for client records and supported the preparation of administrative reports.Library Assistant
Tembisa Library · 2022 — 2022Provided technical assistance to library users with computers and digital resources. Guided patrons in research, information retrieval, and usage of library catalogues, promoting information literacy among community members. Managed the cataloguing, classification, and organization of library materials to ensure accessibility and maintained accurate records of inventory. Supported community educational initiatives and facilitated programs encouraging reading and participation.Data Capturer (EPWP Programme)
Tembisa Healthcare Centre · 2014 — 2017Captured patient and healthcare data into digital record systems, ensuring accuracy and timely availability for clinical and administrative use. Coordinated the flow of documentation across departments and maintained electronic records to support operational efficiency. Conducted verification of information to ensure compliance with data entry standards and corrected discrepancies as needed, contributing to reliable datasets. Assisted healthcare personnel by preparing reports and managed record-keeping to support audit processes.
Skills & Expertise
Education
- Bachelor of Information ScienceUniversity of South Africa · — — 2022
- Higher Certificate in Archives and Records ManagementUniversity of South Africa · — — 2016
- Matric (Grade 12)Edenvale Hoër High School · — — 2012