Lerato M.

Lerato M. is a highly skilled IT Technician with over five years of experience in providing desktop, hardware, software, and Microsoft 365 support within corporate environments. Currently serving as an IT Technical Technician at Terra Analytics since March 2022, Lerato excels in delivering 1st and 2nd line support, installing and configuring laptops and desktops, and providing remote assistance via phone and email. With a focus on minimizing user downtime, Lerato efficiently resolves technical issues through IT ticketing systems, maintaining strict SLA compliance. Earlier roles include Software System Developer at Altron People with Solutions, where Lerato supported IT operations and system testing, and IT Technician Support Intern at Westcol College, where foundational skills in troubleshooting hardware and network connectivity were honed. Certified as a Microsoft 365 Administrator Expert and Endpoint Administrator Associate, Lerato demonstrates adeptness in Microsoft 365 Administration, Endpoint Management, Remote Support, and Network Connectivity Testing.