Lesego L.

• Managed approximately 250 inbound customer calls daily while maintaining high service quality standards. • Achieved and maintained a 90% customer satisfaction rating through effective issue resolution and professional communication. • Assisted customers by identifying needs, clarifying information, and providing accurate solutions. • Resolved customer complaints efficiently while maintaining professionalism and empathy. • Worked night shifts successfully in a fast-paced performance-driven environment. • Built strong customer relationships through excellent communication and service delivery.

• Managed daily front desk operations and professionally welcomed clients and visitors. • Handled incoming calls, emails, scheduling, and general administrative support. • Maintained accurate records, filing systems, and client databases. • Assisted with data capturing, document management, and office coordination. • Managed office supplies, deliveries, and administrative processes efficiently. • Consistently achieved 98% administrative productivity targets.

• Contacted clients regarding overdue accounts and negotiated repayment arrangements. • Maintained professional communication while handling sensitive financial matters. • Managed debtor accounts and updated payment records accurately. • Recovered over R50,000 in overdue payments monthly through negotiation and customer engagement. • Resolved payment-related queries while maintaining customer relationships.