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Leslie A. — Mid-Level Customer Service Operations Supervisor from Philippines

Leslie A.

Mid-Level Customer Service Operations Supervisor

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Leslie Anne T. is an accomplished Operations Supervisor with extensive experience in the BPO industry, having served notable companies such as iQor Philippines and Cloudstaff Philippines. Specializing in customer service, she effectively managed the T-Mobile account, leveraging her prowess in data analysis and employee coaching to enhance team performance. Her tenure as a Virtual Assistant highlights her diverse skill set, where she adeptly handled administrative support, social media management, and client communication. With a solid track record in processing new hires and ensuring regulatory compliance, Leslie excels in fast-paced environments. Her proficiency in software tools such as Salesforce and Power BI underscores her ability to navigate complex systems, making her an asset in any executive service capacity. Leslie's multilingual abilities in English, Tagalog, and Pampango further bolster her communication strengths, ensuring effective interaction in diverse settings.

Experience

  • Operations Supervisor

    iQor Philippines / T-Mobile Account · 2022 — 2026
    Oversaw new hire processing and job order monitoring. Handled balancing accounts and prepared checks for payables. Monitored accounts receivable and processed employee government benefits.
  • Office Administrator

    E.M Ramos Electrical Contractor and Trading · 2018 — 2019
    Prepared Acknowledgement Receipts and Delivery Receipts. Generated Daily Remittance Reports and Daily Sales/Collection Deposit Slips. Acted as Petty Cash Fund Custodian and monitored job orders, summarizing daily sales.
  • Accounting Assistant

    KRT Offroad Vehicle Solutions · 2016 — 2018
    Managed customer service operations, focusing on sales, collections, and technical support activities. Responsible for ticket creation and insurance follow-ups while ensuring efficient scheduling and operations.

Skills & Expertise

Education

  • Healthcare Services NC II
    Philippine Women’s University · 2010 — 2011

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