Leslie A.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Leslie A. is an experienced professional with a strong background in customer service and recruitment. Currently employed as a Client Success Associate at Sterling Talent Solutions since January 2020, Leslie has developed expertise in handling customer inquiries and resolving issues effectively. Prior to this, she served as a Recruitment Specialist at Concentrix Daksh Services Phil briefly in 2019. Her career includes roles at various companies such as 24-7 Intouch and Telus International Philippines, where she excelled in Customer Service and coordination. Leslie is an undergraduate of Bachelor of Science in Information Technology from the Polytechnic University of the Philippines, with solid bilingual communication skills in English and Filipino. Her foundational education was completed at Our Lady of the Sacred Heart School in Quezon City, where she attended both primary and secondary levels. Leslie is committed to leveraging her technical knowledge and customer-oriented skills in future endeavors.
Experience
Client Success Associate
Sterling Talent Solutions · 2020 — PresentHandles customer inquiries and provides support for client services.Recruitment Specialist
Concentrix Daksh Services Phil · 2019 — 2019Engages in the recruitment process to identify and attract potential candidates.Customer Service Representative
Concentrix Daksh Services Phil · 2018 — 2019Addresses customer needs and ensures satisfaction through effective support.Customer Service Representative
24-7 Intouch · 2017 — 2018Provides assistance to customers, resolving issues and answering questions.Appointment Setter
Homebased/Freelancer · 2017 — 2017Schedules appointments through communication with potential clients.Platinum End of Lease Coordinator
Telus International Philippines · 2014 — 2017Manages lease agreements and provides support during the end-of-lease process.Customer Service Representative
Expert Global Systems (now Alorica Inc.) · 2012 — 2014Facilitates customer interactions by addressing inquiries and resolving concerns.
Skills & Expertise
Education
- Bachelor in Information TechnologyPolytechnic University of the Philippines · 2010 — 2012
- Secondary educationOur Lady of the Sacred Heart School · 2006 — 2010
- Primary educationOur Lady of the Sacred Heart School · 2000 — 2006
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