Lesly Q.

Lesly P. is a dedicated professional with a diverse background in healthcare and customer service. With experience as a Nursing Assistant at Manila East Medical Center, Lesly provided critical support to nurses by assisting patients with daily living activities such as bathing, dressing, and mobility, while also ensuring compliance with infection control standards. Transitioning into a role as a Collection Agent at AIC Philippines Bill Gosling Outsourcing, Lesly demonstrated strong communication skills by negotiating repayment plans and resolving billing disputes to achieve collection targets. In a subsequent position as a Clinical Customer Service Representative at Alliance Global Tower in Bonifacio Global City, Lesly excelled in handling high-volume calls, delivering accurate information on prescriptions and healthcare plans, and maintaining confidentiality in line with HIPAA regulations. Lesly's proficiency in Microsoft Office and ability to manage time effectively have contributed to high customer satisfaction and the receipt of the Top Performer and Resilience Awards in 2025.