Lester G.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Lester George S. is an experienced Appointment Setter and Virtual Assistant with over five years supporting businesses in real estate, lifestyle, finance, technology, and telecommunications. At The Founders Club, he drove discovery call bookings for founders and coaches, managed CRM systems, and coordinated with sales teams to increase conversion rates. With Vybe Living LLC, he supported the CEO across digital marketing, social media management, lead generation, and administrative operations. His tenure at Capital One focused on fraud detection, regulatory compliance, and risk reduction in financial services. Prior roles include delivering technical support for Microsoft Surface at Arvato Bertelsmann and collections management for Bell Canada and GE Money Bank at iQor Philippines. Proficient in CRM management, lead generation, and customer service, Lester George S. consistently ensures high-quality outcomes in various remote and client-facing roles.
Experience
Appointment Setter
The Founders Club · 2025 — 2025Interacted with qualified leads through phone, SMS, and email to arrange discovery calls with founders and business coaches. Overseen the management of prospect pipelines and updated CRM statuses for accurate record keeping. Achieved daily booking targets and key performance indicators by enhancing follow-ups and fostering rapport. Collaborated with the sales team to optimize conversion rates and minimize no-show occurrences.Marketing Manager / Virtual Assistant
Vybe Living LLC · 2020 — 2025Assisted the CEO in managing digital marketing initiatives and business operations related to real estate and lifestyle brands. Oversaw social media accounts, developed marketing content, and facilitated the onboarding of community members. Coordinated marketing campaigns, collected analytics, and supported brand partnership efforts. Conducted various administrative responsibilities, including calendar management, data entry, email communication, and tracking leads.Fraud Identity Specialist
Capital One · 2016 — 2020Analyzed customer accounts and transactions to detect suspicious activities and potential identity fraud. Conducted thorough investigations utilizing internal systems and third-party data sources to confirm suspected fraud. Worked in collaboration with cross-functional teams such as Risk, Legal, and Compliance to address fraud risk. Prepared comprehensive reports and documentation for regulatory compliance and internal evaluations, while remaining informed on new fraud trends and regulations to refine detection strategies.Technical Support (Microsoft Surface)
Arvato Bertelsmann · 2015 — 2016Delivered Tier 1–2 technical support to customers of Microsoft Surface through phone and chat. Engaged in troubleshooting device issues, validating warranties, and processing replacements. Recorded cases within ticketing systems while coordinating with escalation teams. Sustained high customer satisfaction scores alongside adherence to service-level agreements.Collection Specialist (Bell Canada)
iQor Philippines · 2013 — 2014Oversaw accounts receivables for telecom clients, providing payment solutions and resolving disputes. Negotiated payment plans while upholding a professional demeanor and quality of service. Leveraged customer data and financial policies to lower delinquency rates.Collection Specialist (GE Money Bank)
iQor Philippines · 2009 — 2011Managed credit card and consumer loan accounts to facilitate payments and recover overdue amounts. Informed customers about repayment alternatives, financial terms, and strategies for account rehabilitation. Consistently met collection performance standards and compliance criteria.
Skills & Expertise
Education
- Bachelor of Science in Nursing (Undergraduate)Holy Angel University
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