Levia M.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Levia M. is an accomplished General Virtual Assistant and Property Manager with extensive experience supporting executives, business owners, and remote teams in industries such as short-term rentals, construction, HR outsourcing, digital marketing, e-commerce, and lettings management. She has managed day-to-day operations and guest communications for Airbnb, VRBO, Booking.com, and Expedia properties, optimizing occupancy and revenue through platforms like Hostaway, Guesty, and Pricelabs. Levia has also developed and maintained responsive websites on Wix and WordPress, and executed digital marketing campaigns, including paid advertising and SEO strategies, to drive brand engagement. Her background includes end-to-end ecommerce store management on Shopify and Amazon, HR administrative support, construction project coordination, and lettings compliance, utilizing tools such as Google Workspace, Slack, Canva, Trello, and QuickBooks. She is highly skilled in calendar management, document preparation, and multi-platform communication across diverse business domains.
Experience
Short-Term Rental Property Manager
Airbnb, VRBO, Booking.com, ExpediaOversaw daily operations for short-term rental properties on platforms such as Airbnb, VRBO, Expedia, and Booking.com, facilitating a professional guest experience from initial inquiry through to checkout. Employed property management tools like Hostaway, Guesty, and Pricelabs for various tasks including calendar synchronization, automated communication, pricing adjustments, and centralized guest interactions. Coordinated cleaning and inspections via Breezeway, assigning responsibilities to cleaning teams while ensuring quality through meticulous checklists. Managed guest interactions, bookings, reviews, and conflict resolutions to maintain high ratings and partner status. Enhanced listing content to improve visibility and conversion rates across platforms. Developed pricing strategies with data analysis through Pricelabs, focusing on market dynamics and seasonal factors. Collaborated with vendors to ensure maintenance and guest satisfaction, while analyzing key performance indicators to inform operational strategies.Web Developer
using Wix and WordpressCreated and maintained responsive websites via Wix and WordPress, focusing on performance and user engagement. Customized themes and layouts to align with branding. Installed essential plugins for enhanced functionality, such as contact forms and SEO tools. Developed landing pages while integrating third-party tools like Mailchimp and Google Analytics. Conducted regular updates, security checks, and backups to maintain website integrity and performance.Social Media Management and Digital Marketing
Company not specifiedOversaw paid advertising campaigns on Google Ads and social media platforms, adjusting budgets and targeting for improved return on investment. Reported on digital marketing performance, providing insights and analysis to stakeholders. Crafted and curated engaging content to enhance audience interaction across social channels, ensuring a cohesive brand presence.HR/Outsourcing VA
Company not specifiedProvided support to the HR team in areas such as talent acquisition, onboarding processes, and benefits management. Collaborated on outsourcing projects, ensuring adherence to timelines and quality standards while maintaining confidentiality regarding sensitive HR information.Construction Administrative Assistant
Company not specifiedCoordinated permitting processes to ensure compliance with regulations and timely approvals for construction projects. Prepared financial estimates for projects and provided customer service by addressing inquiries and resolving issues. Developed marketing strategies and conducted market research to support decision-making, while managing bookkeeping tasks using QuickBooks. Drafted scopes of work for projects and supervised daily administrative operations.Lettings Management
Company not specifiedMaintained property records in Acquaint for accurate tenant and landlord information. Managed safety certificate monitoring and compliance by coordinating inspections and renewals. Served as a liaison for contractors regarding property maintenance needs and communicated with landlords and tenants to address concerns. Handled property listings on SpareRoom to attract prospective tenants and arrange viewings promptly.Ecommerce Management
Amazon, ShopifyOversaw e-commerce operations on Amazon and Shopify, including product listings, inventory management, and order fulfillment. Created high-converting Shopify stores while optimizing them based on user experience. Implemented SEO strategies to improve product visibility and managed daily analytics tracking with tools such as Google Analytics and Amazon Seller Central.Executive Assistant
Company not specifiedManaged the executive's calendar by organizing meetings, scheduling appointments across time zones, and preventing conflicts. Handled incoming communications by prioritizing emails, crafting responses, and ensuring clarity in all interactions. Prepared various virtual documents, reports, and presentations while maintaining brand consistency. Facilitated meeting logistics by arranging schedules, preparing agendas, and documenting minutes.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologySystems Technology Institute · 2008 — 2011
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