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Lexi F. — Senior Customer Support Specialist from United States

Lexi F.

Senior Customer Support Specialist

United States 2-3 years
Open to offersNew to Platform
Languages
English
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About

Lexi F. is a highly organized and experienced Customer Support professional with over eight years in managing client inquiries and administrative operations. With an expertise in Scheduling, Email Management, and providing professional phone support, Lexi ensures a smooth and positive customer experience. Her role as a Sales Associate at Ulta Beauty and experience as a Customer Service Dispatcher at Nosweat Cooling and Heating allowed her to excel in managing high-volume inquiries and coordinate scheduling and dispatch operations effectively. At Mastercuts, Lexi managed salon operations and administrative organization, consistently meeting high service goals while maintaining precise financial records and inventory management. Her domain expertise spans the travel industry, where she supported remote work operations and travel planning.

Experience

  • Sales Associate

    ULTA BEAUTY · 2018 — 2020
    Delivered high-quality Customer Support to assist clients with merchandise selection and specific beauty needs while providing detailed information on sales and promotions to enhance productivity and customer experience. Managed merchandise preparation and visual organization for promotional events, ensuring operational efficiency.
  • Customer Service/Dispatcher

    NOSWEAT COOLING AND HEATING · 2017 — 2018
    Coordinated Scheduling and dispatch operations for field technicians while utilizing real-time communication systems. Assisted in resolving complex customer complaints with a professional tone and maintained accurate Data Entry for vehicle tracking and service logs to improve response times.
  • Assistant Manager

    MASTERCUTS · 2012 — 2016
    Oversaw day-to-day salon operations and ensured effective administrative organization to consistently meet service goals. Recorded precise financial transactions through accurate Data Entry of cash intake and deposit logs while managing inventory counts to verify stock levels.
  • Receptionist

    PRO-AIR MECHANICAL · 2009 — 2010
    Provided prompt Phone Support by directing incoming calls efficiently to the correct offices. Managed Scheduling for appointments and maintained updated client records through internal CRM software and Data Entry, while handling administrative duties and managing information inquiries from callers.

Skills & Expertise

Education

  • Cosmetology
    HAIRBENDERS ACADEMY
  • High School Diploma
    LYMAN HIGH SCHOOL

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