Lexver P.
Junior Customer Support Specialist
Open to offersNew to PlatformLanguages
English
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About
Hi, I’m Lexver Pancho Arabe. I am a 24-year-old professional from Caloocan City with 33 months of solid BPO experience. I am a Senior High School graduate who thrives in fast-paced environments where multitasking and problem-solving are the top priorities.
Throughout my career, I’ve been trusted to represent global brands like Disney+, Hulu, Airbnb, and LG Electronics. I’m not just an agent who follows a script; I’m a "fixer" who takes ownership of complex cases. Whether it’s technical troubleshooting, mediating disputes, or managing high-volume chat queues, I focus on delivering results that keep customers loyal.
Experience
Support Advocate
Concentrix · 2025 — 2026Provided comprehensive support for Disney+ and Hulu, including technical diagnostics and billing solutions for a North America subscriber base. Progressed to Primary Chat Support within four months owing to high performance in voice operations. Resolved complex technical streaming issues and account discrepancies concurrently while maintaining 2-chat concurrency and meeting efficiency targets. Assisted customers with account updates, payment processing, and tiered technical troubleshooting.Support Ambassador
TDCX · 2024 — 2024Handled end to end Travel Support for the Airbnb account, ensuring smooth booking experiences and managing calendars for APAC users. Collaborated with Hosts to implement listing optimization strategies that enhance visibility and appeal, driving increased booking rates. Mediated disputes between Hosts and Guests, addressing complex issues such as property damage claims and reservation conflicts. Processed billing adjustments, ensuring refunds and service fees were accurately managed.Tech Support 1
Foundever · 2022 — 2024Oversaw escalated Case Management for the Tier 2 Back Office Line of Business, acting as the final resolver for complex customer issues. Coordinated Force-booking and expedited service appointments, overcoming system limitations to enhance customer satisfaction. Processed financial remedies, including refunds and service credits, adhering to corporate compliance policies. Conducted outbound resolution calls to deliver advanced technical solutions and updates to high-priority customers. Managed calendar scheduling for service technicians to improve appointment efficiency.
Skills & Expertise
Education
- Senior High SchoolColegio De Sta. Teresa De Avila · 2018 — 2020
- High SchoolSagrada Familia School of Caloocan · 2017 — 2018
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