lezanne G.
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Lezanne G. is a highly skilled Account Management and Training Specialist with a robust background in the healthcare outsourcing, optical services, and retail administration industries. She excels in cost planning, account monitoring, and delivering impactful training to improve employee performance and compliance. At MSA Outsourcing, she expertly implemented cost-containment strategies for U.S. Skilled Nursing Facility accounts, delivering training on the Integra platform and ensuring HIPAA compliance. Her role involved partnering with clinical teams to enhance client satisfaction and streamline processes. Additionally, at Noor Optical, Lezanne optimized patient scheduling and record management, fostering client satisfaction and administrative efficiency. Her earlier role at Voda Shop further honed her expertise in customer service and administrative functions. Lezanne’s strategic approach to account management and her dedication to process improvement have consistently improved operational efficiency and client retention across her roles.
Experience
Key Account Representative / Training Facilitator
MSA Outsourcing · 2022 — 2025Implemented cost-containment strategies for U.S. Skilled Nursing Facility accounts while aligning with budget management. Conducted training sessions on the Integra platform to enhance system administration and encourage staff adoption. Analyzed patient records to discover cost-effective medication alternatives, thereby supporting process improvement. Ensured HIPAA compliance by maintaining accurate user profiles and safeguarding sensitive information. Collaborated with clinical teams to develop cost-saving solutions that improved client satisfaction. Streamlined reporting processes, resulting in enhanced operational efficiency. Monitored pharmacy budgets to support compliance with organizational objectives and facilitated cooperation among clinical staff, pharmacy teams, and account representatives.Administrator / Front Desk Assistant
Noor Optical · 2020 — 2022Improved patient scheduling and record management for enhanced accuracy and accessibility. Provided customer service that fostered client satisfaction, encouraging repeat visits. Enhanced office administration by implementing filing system improvements to reduce delays. Balanced reception duties while offering administrative support to ensure service continuity. Coordinated daily operations in accordance with SAOA system standards and assisted with appointment scheduling to boost service delivery.Cashier / Administrator
Voda Shop · 2019 — 2020Processed sales transactions with precision, supporting optimal store operations and customer service. Assisted customers in product selection, contributing to client satisfaction and sales. Maintained contract documentation in compliance with organizational standards and improved filing systems to minimize administrative delays. Provided front-line customer support to strengthen client retention. Facilitated credit application processing for smoother administrative workflows while balancing cash handling with other duties.
Skills & Expertise
Education
- Grade 12Vorentoe High School · 2013 — 2017
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