0 viewsTalent
Lhea M. — Junior Customer Service Representative from Philippines

Lhea M.

Junior Customer Service Representative

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Lhea Mae L. is a dedicated Customer Service Representative and Virtual Assistant with a proven track record in the travel and healthcare sectors. With a Bachelor's degree in Information Systems, she honed her skills in customer engagement and data management while managing inbound and outbound communications for an international travel account at Concentrix. As a CSR at TeleTech, Lhea trained new team members, equipping them with essential skills to deliver excellent client service. Her experience extends to handling the full order lifecycle and converting inquiries into sales at iQor. Skilled in social media support and time management, Lhea Mae is proficient in ensuring seamless client experiences. Based in Silay City, Philippines, she remains committed to empowering clients and enhancing service delivery. Contact her via LinkedIn or email her at [email protected].

Experience

  • Customer Service Representative / VA

    Concentrix · 2025 — 2026
    Handled inbound and outbound calls and emails for an international travel account, ensuring effective support and resolution of complex issues. Managed guest inquiries, bookings, and check-in/check-out coordination for several property listings.
  • CSR Trainer

    TeleTech · 2023 — 2024
    Trained new team members, providing them with the necessary skills, knowledge, and confidence to offer exceptional service to clients and their patients.
  • CSR II

    TeleTech · 2021 — 2023
    Assisted seniors in navigating their healthcare coverage and digital tools while working for a US healthcare account.
  • CSR/Sales

    IQOR · 2020 — 2020
    Managed the complete order lifecycle by processing orders, delivering customer support, and converting inquiries into confirmed sales.

Skills & Expertise

Education

  • Bachelor of Science in Information System
    Bacolod City College · 2019 — 2023
  • Accountancy and Business Management
    First Academy of Skills and Technology · 2016 — 2018

Interested in this professional?

Sign in as an employer to save this profile or invite Lhea M. to a job.

Sign in as an employer