Liana M.
Mid-Level E-Commerce Virtual Assistant
Open to offersNew to PlatformPortfolios
About
Liana J. is an experienced Social Media Manager, E-commerce Virtual Assistant, and SEO Assistant with a track record spanning industries such as packaging supplies trading, cosmetics and skincare, pharmaceutical data, yacht rental, virtual assistance, and construction services. At Yhanas Packaging Supplies Trading and Covered by Colors, Liana managed product sourcing, inventory, and product listings for e-commerce operations, alongside customer service and digital marketing duties. Her background in the cosmetics industry at Go Beyond Beauty involved brand visual development and packaging design, ensuring compliance and consistency across channels. She supported lead generation, outbound sales, and customer management for Altitude AI and Amaze Virtual Assistant, while at E67 Digital Agency, she handled SEO, local rankings, and content management for multiple business domains. Across Etsy and Shopify platforms, Liana executed graphic design and content creation strategies, demonstrating proficiency in scheduling, campaign management, and analytics.
Experience
SHOPIFY VIRTUAL ASSISTANT / DROPSHIPPING / EMAIL SUPPORT
AURKINA SUPPLEMENT · 2025 — 2026Provided customer support via email, managing inquiries and processing refunds or complaints. Monitored order statuses and communicated effectively with customers about deliveries. Assisted with dropshipping operations and managed financial reports including revenue and costs.SOCIAL MEDIA MANAGER/E-COMMERCE
YHANAS PACKAGING SUPPLIES TRADING · 2020 — 2025Implemented digital marketing strategies including search engine optimization (SEO), pay-per-click (PPC) advertising, email marketing, and social media marketing to enhance sales. Produced engaging content such as blog posts and social media posts to attract and retain customers. Planned promotional campaigns to grow sales and engage new customers. Maintained customer relationships through email newsletters and personalized communication. Addressed customer inquiries, fulfilled orders, and resolved issues.SOCIA MEDIA MANAGER/GRAPHIC DESIGNER
GO BEYOND BEAUTY COSMETIC AND SKINCARE REBRANDING · 2021 — 2025Created and refined visuals reflecting brand identity, ensuring consistency across all marketing materials and product packaging. Designed product packaging while adhering to materials and regulatory guidelines. Developed compliant product labels incorporating necessary information. Crafted engaging advertisements for various channels and edited high-quality product images in collaboration with photographers.SOCIAL MEDIA MANAGER/SEO ASSISTANT
E67 DIGITAL AGENCY · 2024 — 2025Created engaging visual content tailored to brand identities including graphics, videos, and social media posts. Managed the scheduling of posts across various platforms while ensuring brand consistency. Assisted with SEO tasks to improve local visibility and conducted keyword research.PHARMACEUTICAL DATA ENTRY ASSISTANT
TALENT BRIDGING AGENCY · 2024 — 2025Entered and verified pharmaceutical product details and maintained organized records in databases. Reviewed prescriptions and product codes to ensure data accuracy while assisting in report generation for pharmacy operations.E-COMMERCE VIRTUAL ASSISTANT
COVERED BY COLORS · 2025 — 2025Managed Shopify store operations, overseeing product listings, images, and descriptions. Conducted supplier research and negotiated terms. Organized inventory and supported social media content management for engagement.COLD CALLER
AMAZE VIRTUAL ASSISTANT · 2024 — 2024Identified and researched potential clients through various channels. Initiated outbound calls to introduce products/services using provided scripts and engaged customers to gauge interest. Assessed leads based on needs and decision-making authority, documenting details in the CRM system. Scheduled appointments for the sales team with interested prospects and maintained regular communication to nurture relationships.CONTENT CREATOR/CANVA DESIGNER
ETSY SHOP- MY ART GIFT 55 · 2024 — 2024Designed and edited short-form video content for Instagram and TikTok to enhance product visibility. Collaborated with the marketing team for content brainstorming sessions and ensured brand voice consistency. Created visually appealing product listings, promotional graphics, and optimized designs for various viewing platforms.COLD CALLER
ALTITUDE AI SALES TEAM · 2024 — 2024Conducted outbound calls to prospective clients, presenting event ticket benefits and addressing customer questions. Utilized scripts to create personalized pitches and managed objections effectively. Followed up with leads to secure sales and maintained records of interactions in the CRM.
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