Lieh A.
Junior Gaming Sourcing Specialist
Open to offersNew to PlatformAbout
Lieh Ann Joy D. is a dedicated Ticket Handler & Strategic Sourcing Specialist with experience in the gaming industry, particularly with NukeSquad Gaming, where she demonstrated prowess in identifying and pitching new revenue opportunities. She excels in sourcing and evaluating third-party suppliers for high-quality production and cost-effective shipping. Her strategic negotiations with international vendors have secured exclusive pricing and reduced overhead costs. With a focus on community sentiment and market trends, she ensures that NukeSquad remains at the forefront of the industry. A former Cold Caller for Home a Glow Cleaning Services, Lieh Ann initiated outbound calls to generate leads, contributing to a measurable increase in new business. Her earlier role as a Data Entry Clerk in the construction industry equipped her with skills in managing large datasets. Additionally, she served as a Customer Service Representative II for Door-dash Delivery, providing exceptional support across multiple communication channels. Lieh Ann holds a Bachelor of Science in Hospitality Management from Don Mariano Marcos Memorial State University. Her certifications in the hospitality sector include National Certificates in Food & Beverage Service and Bartending.
Experience
Cold Caller
Home a Glow Cleaning Services · 2025 — 2025Executed outbound cold calls to potential residential and commercial clients to generate leads for a local cleaning service. Effectively communicated the service value proposition of Home a Glow, securing interest and appointments from new clients. Maintained a lead database while documenting call outcomes and scheduling follow-ups. Addressed client inquiries and objections with confidence, promoting the services offered. Worked alongside the management team to transition qualified leads into confirmed appointments, contributing to an increase in business. Consistently met and exceeded lead generation targets during the contract.Customer Service Representative II – Phone, Chat & Email Support
Door-dash Delivery · 2022 — 2025Delivered exceptional customer service during the graveyard shift, managing inquiries and resolving issues for food delivery customers. Handled high volumes of calls efficiently, ensuring timely responses to customer requests and complaints. Assisted customers with order placements, modifications, and delivery tracking for a seamless experience. Collaborated with delivery staff to address and resolve any delivery-related concerns. Maintained accurate records of customer interactions and transactions in the system. Exhibited strong problem-solving skills and maintained composure in high-pressure situations.Ticket Handler & Strategic Sourcing Specialist
NukeSquad GamingIdentified and pitched new revenue opportunities through market trend research in gaming peripherals, digital assets, and community-exclusive merchandise. Sourced and assessed third-party suppliers for physical merchandise and software tools, ensuring quality production and effective shipping logistics. Negotiated terms with international vendors for exclusive pricing on community-requested products. Managed a high-volume ticketing system, maintaining a high satisfaction rate while resolving complex player issues across various digital platforms. Tracked competitor product launches and community sentiment to source innovations for optimal integration. Acted as the main liaison between NukeSquad and external suppliers, overseeing quality control and timely product delivery.Data Entry Clerk
Construction IndustryConducted data entry tasks for a US-based construction company on a contract basis. Managed and processed large datasets related to construction projects with accuracy. Utilized data encoding, verification, and validation techniques while familiar with industry terminology and processes. Demonstrated a strong attention to detail and proficiency in Microsoft Office applications, specifically Excel and CRM.
Skills & Expertise
Education
- Bachelor of Science in Hospitality ManagementDon Mariano Marcos Memorial State University-Mid La Union Campus · 2022 — 2026
- SecondaryDon Eulogio De Guzman Memorial National High School · 2016 — 2022
- PrimaryBagbag Elementary School · 2010 — 2016
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