Lievelyn L.
Senior Cost Controller
Open to offersNew to PlatformAbout
Lievelyn M. is a motivated and results-driven professional with 26 years of experience in the hospitality, retail, and customer service sectors. As a Cost Controller at Dusit Thani Davao, she oversees cost management strategies to reduce expenses and maximize revenue, performing inventory audits and establishing control systems for the F&B department. Her role at Acacia Hotel Davao involved controlling F&B costs and conducting in-depth menu engineering and pricing strategies. Previously, Lievelyn excelled as a Customer Sales Associate at VXI Global Holdings and Convergys Philippines, where she provided exceptional customer service, managed CRM documentation, and addressed customer concerns effectively. Her strong leadership skills were also displayed in her tenure as a Food & Beverage Manager and Restaurant Manager at various reputable establishments. Lievelyn holds a Bachelor of Arts in English Literature from the University of Southeastern Philippines.
Experience
Cost Controller
Acacia Hotel Davao · 2022 — 2024Managed food and beverage costs, monitored waste, and ensured operational efficiency. Conducted menu engineering and price assessments while performing surprise inventory audits and analyzing monthly reports to suggest improvements.Cost Controller
Dusit Thani Davao · 2024 — PresentOversees cost management strategies aimed at reducing expenses and maximizing revenue. Conducts variance analysis of actual versus budgeted costs and performs inventory audits.Customer Sales Associate
VXI Global Holdings BV (AT&T Account) · 2020 — 2022Supported customers with service orders, payments, and upgrades. Resolved issues by addressing customer concerns and recommending suitable products and rate plans based on individual needs.Customer Sales Associate
Convergys Philippines (Macys OMNI Channel) · 2020 — 2020Addressed inbound calls, managed customer inquiries, and provided service solutions. Maintained documentation in the CRM for efficient record-keeping.Cost Controller
The Pinnacle Hotel & Suites · 2015 — 2020Supervised inventory and stock control within food storage areas, ensuring compliance with hygiene and quality standards while working with various departments to promote cost efficiency.Professor
University of Mindanao – College of Hospitality Education · 2017 — 2019Delivered lectures and assessments to undergraduate students. Developed academic programs and collaborated with industry partners for internship opportunities.Restaurant Manager
Tokyo Tokyo Philippines · 2014 — 2015Managed restaurant operations, including inventory management and employee performance evaluation. Ensured adherence to budgetary goals and aimed for profitability.Food & Beverage Manager
The Pinnacle Hotel & Suites · 2013 — 2014Oversaw the quality of food and beverage service, along with budget and operational management. Supervised staff schedules, purchasing activities, and cost control measures.Restaurant Manager
The Red Crab Group of Restaurants – Seafood Island · 2011 — 2013Managed restaurant operations, focusing on menu planning and financial control. Trained and supervised staff to uphold high service standards.Branch Manager
KM Retail LLC Supermarket (United Arab Emirates) · 2009 — 2011Managed operations across 31 departments, including fresh produce and food-to-go sections. Conducted sales assessments and implemented customer satisfaction strategies.
Skills & Expertise
Education
- Bachelor of Arts in English LiteratureUniversity of Southeastern Philippines · 1991 — 1995
Interested in this professional?
Sign in as an employer to save this profile or invite Lievelyn L. to a job.
Sign in as an employer