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Liezl E. — Mid-Level Administrative Virtual Assistant from Philippines

Liezl E.

Mid-Level Administrative Virtual Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Liz E. is a highly organized and efficient General Virtual Assistant with extensive experience supporting businesses across various industries. She has a proven track record in managing administrative tasks including calendar and schedule management, email organization, and online research. Her skills extend to customer service, where she provides exceptional support via email and chat, ensuring a seamless experience for clients. Liz has collaborated with teams using platforms like Slack and MS Teams, assisting in onboarding new team members and managing support tickets effectively. Her back-office expertise involves maintaining digital records, database updates, and handling compliance documents. Liz is also adept in creating and repurposing content using Canva, offering unique rebranding solutions like ebook redesigns and video creations. With experience in e-commerce, she supports product listings, order processing, and digital marketing tasks, leveraging tools such as HubSpot, Salesforce, and QuickBooks to streamline workflows and enhance productivity. Liz's commitment to confidentiality and data privacy, coupled with her adaptability to task prioritization and problem-solving, make her an invaluable asset in fast-paced environments.

Experience

  • GENERAL VA / PROGRAM ASSISTANT

    Virtualassistants.io · 2022 — 2026
    Provided organized administrative support through scheduling, managing office operations, and assisting teams. Engaged in coaching sessions while creating visual materials using Canva. Handled billing and helped manage calendars, documented client testimonials, and supported project management tasks.

  • CUSTOMER SUPPORT SPECIALIST

    Virtualassistants.io · 2022 — 2026
    Delivered meticulous customer support by managing calls, emails, and chat inquiries. Successfully tracked and resolved customer interactions while maintaining a professional demeanor and focus on client retention.

  • DATA ENTRY VA

    Virtualassistants.io · 2022 — 2026
    Supported data entry tasks by inputting high volumes of information for police reports under tight deadlines. Engaged in team support by reviewing stock data and performing additional administrative functions.

  • GENERAL VIRTUAL ASSISTANT

    Virtualassistants.io · 2022 — 2023
    Acted as a Virtual Assistant, contributing to customer support by managing various administrative tasks and keeping community interactions active. Engaged in creating flyers and maintaining files, ensuring smooth operation.

  • E-COMMERCE GENERAL VIRTUAL ASSISTANT

    Boljonairs Agency-E-OIGO · 2022 — 2022
    Assisted in e-commerce operations, encompassing product listings, customer service handling, and coordinating inventory. Managed order processing while collaborating on digital marketing tasks.

  • SOCIAL MEDIA MANAGER & CUSTOMER SUPPORT

    DELTA MEDIA · 2022 — 2022
    Oversaw social media activities while providing customer support in e-commerce settings. Engaged clients through social media platforms, performed administrative support, and assisted with team projects.

  • GENERAL VA

    A2BHQ · 2021 — 2022
    Fulfilled administrative roles by managing calendars and preparing reports. Coordinated client meetings effectively and maintained communication across teams to ensure productivity.

  • OPERATIONS MANAGER

    BPO- JLU Solutions · 2019 — 2022
    Led operational management functions, including quality assurance and recruitment. Oversaw internal quality analysts, conducted training, and supported overall client satisfaction.

  • GENERAL VA

    Equity Track · 2021 — 2021
    Served as a crucial point of contact, coordinating with construction teams and local vendors. Performed targeted research and administrative tasks to facilitate procurement and inquiries.

  • HEAD TEAM LEAD

    I-CONNECT I.T TECHNOLOGY SOLUTIONS · 2018 — 2019
    Held leadership responsibilities, overseeing operations and performance improvement. Managed recruitment and facilitated training while serving as the primary contact for company owners.

  • APPOINTMENT SETTER/TEAM SUPPORT

    I-CONNECT I.T TECHNOLOGY SOLUTIONS · 2018 — 2019
    Supported appointment settings and lead generation through various communication channels. Handled data entry tasks and performed administrative functions to ensure operational efficiency.

  • SALES REPRESENTATIVE

    BD BPO INCORPORATED · 2017 — 2017
    Conducted outbound calls to enroll clients in Medicare and Medicaid programs. Qualified customers through interviews while managing upsells and maintaining strong communication.

  • AMAZON CUSTOMER SERVICE REPRESENTATIVE

    SUTHERLAND GLOBAL SERVICES · 2016 — 2016
    Managed post-purchase support tasks such as tracking shipments, processing refunds, and cancelling orders. Communicated with various stakeholders to resolve issues and maintain customer satisfaction.

  • COMMUNITY MANAGER

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    Managed virtual communities, enhancing user engagement through diverse online platforms. Focused on increasing community satisfaction and drove projects using data insights.

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