Liezl D.
Mid-Level Hospitality Manager
Open to offersNew to PlatformAbout
Liezl D. is a seasoned professional with extensive experience in the hospitality and tourism industries, emphasizing customer service and operational management. Currently serving as a Manager for the Victoria and Alfred Collection in Port Elizabeth, she handles guest relations, back-of-house and front-of-house management, housekeeping, and oversees bookings through platforms like Nightsbridge, Booking.com, and Agoda. Previously, Liezl excelled as a Kitchen Manager/Chef at Spar/DC, where she spearheaded menu planning, costing, and staff training. Her diverse background includes roles as a Front of House Manager and Administrative Manager, with proficiencies in Microsoft Word and Excel, booking systems, and basic health and safety. Liezl's educational background spans event planning, small business management, and wedding consulting. Her career is characterized by her ability to seamlessly manage dynamic environments and deliver exceptional service.
Experience
Manager
Victoria and Alfred Collection · 2024 — PresentOversaw guest relations while managing both back-of-house and front-of-house operations. Handled housekeeping activities, bookings through Nightsbridge, Booking.com, Agoda, and Safari. Addressed problem-solving issues, organized maintenance tasks, coordinated conferencing and events, planned menus, managed payments and petty cash, arranged transportation, and took care of bookkeeping and finance.Kitchen Manager / Chef
Spar/DC · 2018 — 2024Conducted menu planning and costing while preparing main dishes and platters. Ensured health and safety standards were met, trained new staff, and provided customer service.Front of House Manager
The Wok Restaurant · 2015 — 2017Managed stock control and conducted stock takes. Responsible for purchasing, entering all purchases into the POS system, handling payouts, training staff, ensuring smooth restaurant operations, assisting in the kitchen, managing cash-ups, and maintaining bookkeeping. Served as personal assistant to the owner.Admin and Bookings
Getaway Charters and Inyoni Emnyama Lodge · 2010 — 2015Handled all office duties, managed bookings, filing, and emailing. Interacted with clients daily to ensure seamless operation scheduling.Lodge Manager
Getaway Charters and Inyoni Emnyama Lodge · 2010 — 2015Managed guest relations and oversaw back-of-house and front-of-house operations. Supervised housekeeping, handled bookings via Nightsbridge, Booking.com, Agoda, and Safari. Planned menus, managed payments and petty cash, took care of bookkeeping and finance, and coordinated meal catering and preparation.Au Pair
Au Pair in America · 2008 — 2010Cared for two boys while performing housekeeping duties, driving them to and from activities, cooking for the family, coordinating family events, and managing office tasks alongside financial record maintenance.Manager
Barons Palace Hotel · 2006 — 2008Managed the receptionist desk and bookings while ensuring guest check-in and check-out processes were smooth. Carried out administrative duties, managed housekeeping, and oversaw both back-of-house and front-of-house operations. Handled inventory control, loss prevention, and provided customer service, along with opening and closing responsibilities and money handling.Secretary
Senator House · 2004 — 2006Managed the switchboard, scheduled and maintained all appointments, and performed general office duties with a focus on organization.Manager
Barons Palace Hotel · 2000 — 2004Oversaw receptionist desk operations and management of bookings, including guest check-in and check-out. Completed administrative tasks, managed housekeeping, and supervised both back-of-house and front-of-house. Ensured inventory control and loss prevention while providing customer service along with money handling and responsibility for opening and closing the premises.
Skills & Expertise
Education
- Diploma in wedding consultingIntec South Africa · — — 2013
- Grade 12Framesby High School · — — 2002
- Small Business Management and Entrepreneurship N3Russel Road College · 2001 — Present
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