Lilia B.
Mid-Level VIP Account Manager
Open to offersNew to PlatformAbout
Lilia B. is a seasoned, multilingual professional with over six years of experience across diverse industries such as international customer service, virtual assistance, accounting, social media management, trading markets, and hospitality. Known for her rapid advancement in every field she enters, Lilia B. excels in roles that require cross-cultural communication and adaptability. Her educational background is robust, holding a Master's in French Language Didactics and a Bachelor's in Mathematics, supplemented by training in Accounting, Digital Marketing, and IT. Proficient in tools like Zendesk, Intercom, Shopify, and MetaTrader 4 & 5, she has managed international support quality and coordinated with global teams. Her career highlights include working as an International Support Coordinator for YANDEX and a VIP Account Manager in the MENA regions for FBS, where she was instrumental in enhancing client experiences and operational efficiencies. Fluent in Arabic, French, Turkish, and English, Lilia B. is a valuable asset to any multicultural and remote working environment.
Experience
International Sales/Customer Service Specialist
Holafly (Remote) · 2023 — 2025Supported global customers in various languages, handling sales and support inquiries using Intercom, Shopify, Slack, and Notion. Assisted with order processing and product guidance to provide a seamless customer experience.VIP Account Manager
FBS (Remote) · 2025 — PresentManaged high-value clients in the trading sector, delivering tailored assistance through the FBS platform. Addressed financial and technical issues related to MetaTrader 4 & 5, ensured compliance with financial regulations, and maintained strong client relations.Bookkeeper & Virtual Assistant
Chalets Hygge/Motel Boutique Hygge (Remote) · 2025 — PresentProvided comprehensive virtual assistance, focusing on email organization, client communication, website development, and maintenance. Supported accounting tasks, managed appointments and reservations, and ensured efficient administrative coordination.International Support Coordinator
Yandex Company (Remote) · 2022 — 2024Progressed from Support Agent to Senior Support Specialist and then to International Support Coordinator. Utilized Chatterbox, HubSpot, and Cypress for managing support quality, mentoring new agents, and participating in the hiring process.Social Media Manager
Tawko.to (Remote) · 2021 — 2023Created and scheduled content using Meta Business Suite, coordinated promotions and product updates through Shopify, and engaged with the team via Slack. Focused on enhancing audience reach and maintaining brand consistency across various platforms.French Customer Service Representative
Saidani Call Center · 2020 — 2021Provided support through phone, email, and live chat channels, utilizing Aircall, Zendesk, and LiveChat. Addressed customer inquiries, resolved issues, processed orders, and ensured customer satisfaction through effective communication.Practical Internship in Accounting
Condor Electronics SPA · 2017 — 2020Executed core accounting functions, managed data entry, tracked financial transactions, and handled accounts through SAP. Processed invoices and supported financial reporting while overseeing in/out operations.Virtual Assistant
Private School El Rayhane · 2018 — 2020Oversaw administrative tasks, organized schedules via Calendly and Google Calendar, and managed email and document correspondence. Updated student records and assisted staff and students with daily operations, contributing to accounting-related tasks.
Skills & Expertise
Education
- Master in Literature and Foreign LanguagesMohamed El-Bachir El-Ibrahimi University · 2022 — Present
- License in Foreign Languages - French LanguageMohamed El-Bachir El-Ibrahimi University · — — 2020
- Diploma in Accounting and ManagementInstitut Bel Azzoug Othmane · 2020 — Present
- Bachelor in Technical MathematicsBen Ahmed Lakhdher El Annasser High School · 2014 — 2017
- Diploma in Advanced InformaticsPrivate school
- Diploma in Marketing and Communication DevelopmentPrivate school
Interested in this professional?
Sign in as an employer to save this profile or invite Lilia B. to a job.
Sign in as an employer