Lilian M.
Mid-Level Sales Support and Data Operations Specialist
Open to offersNew to PlatformAbout
Lilian N. is an experienced Sales Support and Data Operations professional based in Nairobi, Kenya, with over four years supporting business operations in the industrial hardware and research sectors. At Doshi & Co. (Hardware) Ltd, she excelled in CRM management, maintaining structured datasets, and coordinating with customers to ensure rapid response and process efficiency. Her responsibilities included tracking customer interactions, processing over 500+ invoices weekly, organizing data for sales pipeline support, and helping onboard new staff in internal system protocols. Previously at TNS Calls & Research Centre, Lilian managed data validation and contributed to research data integrity by conducting and capturing results from more than 200 targeted surveys per week. Proficient in data enrichment, database management, and advanced Microsoft Excel usage, she consistently delivered accurate, actionable information to drive operational success.
Experience
Sales Assistant / IT Operator
Doshi & Co. (Hardware) Ltd · 2020 — 2026Ensured high levels of data accuracy, completeness, and consistency by maintaining and updating customer databases. Tracked customer interactions and follow-ups to enhance the sales operation and customer experience. Processed a significant volume of invoices weekly with attention to detail and data integrity. Facilitated communication with customers through phone, email, and in-person interactions, addressing queries efficiently. Organized customer information to enhance sales activities and improve accessibility for internal teams. Assisted in maintaining internal systems by logging and categorizing records for easy retrieval. Improved documentation and data handling processes, leading to a reduction in errors. Supported scheduling and coordination of tasks, ensuring timely completion of actions. Aided in onboarding and training new staff on internal systems and data entry standards.Customer Research Operator
TNS Calls & Research Centre · 2017 — 2018Conducted structured surveys weekly, ensuring alignment with research standards for accurate data collection. Engaged with target respondents based on defined criteria, showcasing prospect identification skills. Maintained structured datasets to ensure reliability and usability for reporting and analysis. Performed data validation and quality checks to verify the completeness and correctness of collected data. Organized records of respondent information while complying with data protection standards. Collaborated with research teams to clean and prepare datasets for reporting. Communicated professionally with respondents to sustain high participation and data accuracy rates.
Skills & Expertise
Education
- Diploma in Business Information TechnologyZetech University · 2018 — 2020
- KCSEParklands Arya Girls High School · 2014 — 2017
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